A local & respected company in the Trade's industry is seeking a motivated & skilled individual for a management role for our HVAC/Plumbing Installation team. The Install Manager is primarily responsible for the supervision and coordination of all Installation projects and technicians.
Location: Honolulu, Hawaii (Candidate Must be willing to relocate within 30-60 days)
The Install Manager will play a pivotal role in the team's success by overseeing the Installation team. Fostering a culture of collaboration, accountability, and excellence within the install team is the goal. Your leadership will drive operational efficiency, optimize workflows, and ensure we exceed service level expectations.
Duties/Responsibilities:
- Supervision and Delegation of all installation activities including but not limited to hiring, conducting team meetings, and evaluating team performance.
- Ability to review scheduling and delegate effectively and efficiently in a way that best utilizes manpower for the install teams.
- Daily check ins with techs and team members to ensure they are set up for success.
- Knowledgeable on how to teach sales and new techniques.
- Provide excellent customer service; be able to communicate with customers, office staff, sales department, and field help.
- Properly and efficiently document all calls/jobs to the company's requirements
- Stay up to date on current technologies and new products in the field
- The Installation Manager facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues.
- Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.
- The Installation Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
- Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to Operations Manager.
- Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians.
·
Qualifications:
- 5+ years in team management, installation or trade experience
- Collaborative: We believe in teamwork and recognize that success is a collective effort. Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.
- Customer Relations and Sales Experience: Experience in building strong customer relationships and driving sales growth.
- Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward.
- Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.
- KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.
Pay Transparency:
The starting average rate for this opportunity is $80k-$140K. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Physical Demands:
- Stand/Sit: Must be able to remain in stationary position 50% of the time.
- May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
- May be required to drive and sit for long periods of time
- Must be able to maneuver up to 75 lb. by lifting, carrying, pushing or pulling.
- May be required to work in outdoor weather conditions.
We are Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $80,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Application Question(s):
- This position will require a candidate to relocate within the first 30-60 days to Honolulu, Hawaii. Will you be able to relocate within this time frame?
Work Location: In person
