Plumbing Manager

Sierra, LLC. Air Conditioning & Heating • Full-time • Las Vegas, NV, US • $75k - $90k / year • 4m ago

We are seeking a dynamic and experienced Residential Plumbing Service Manager with a comprehensive skill set. The ideal candidate will not only possess expertise in residential plumbing service work but also have a strong grasp of SEO and marketing strategies to drive business growth. Additionally, the candidate should be familiar with key performance indicators (KPIs) and demonstrate the ability to lead and inspire a team.

Responsibilities:

Diagnostic Expertise:

Demonstrate advanced diagnostic skills to assess plumbing issues over the phone and provide accurate guidance to green plumbing technicians.

Guide and mentor new technicians in troubleshooting and problem-solving techniques.

Service Titan Management:

Utilize and navigate Service Titan efficiently for scheduling service calls, dispatching technicians, and managing daily operations.

Ensure accurate and up-to-date records of service calls, technician schedules, and customer information.

Customer Relations:

Handle customer inquiries, complaints, and concerns with professionalism and empathy.

De-escalate situations with unhappy homeowners and work towards finding satisfactory solutions.

Team Collaboration:

Foster a collaborative and positive team environment.

Work closely with technicians to address challenges, provide support, and promote a sense of teamwork.

SEO and Marketing:

Understand and implement SEO strategies to enhance the online visibility of the plumbing service department.

Collaborate with the marketing team to develop and execute effective marketing campaigns to attract new customers.

KPIs and Performance Metrics:

Monitor and analyze key performance indicators related to service efficiency, customer satisfaction, and business growth.

Develop strategies to improve KPIs and drive continuous improvement in service delivery.

Training and Development:

Conduct training sessions for new plumbing technicians, focusing on diagnostic skills, customer service, and the use of Service Titan.

Stay updated on industry trends, marketing techniques, and SEO best practices.

Qualifications:

Proven experience in residential plumbing service work.

Exceptional diagnostic skills and the ability to guide others over the phone.

Proficiency in using Service Titan for scheduling, dispatching, and record-keeping.

Strong customer service and conflict resolution skills.

Familiarity with SEO and marketing strategies.

Leadership experience and the ability to lead and inspire a team.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Company truck
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
On call

Supplemental Pay:

Bonus opportunities

Work Location: In person

Related Jobs

HVAC Service Manager

Sierra, LLC. Air Conditioning & Plumbing • Full-time • Las Vegas, NV, US • $80k - $110k / year • 4w ago

Management HVAC Technician Air Conditioning Refrigeration Heating and Cooling Installer Home Services HVAC

4w ago

Apply

HVAC/Plumbing Installation Manager

Confidential • Full-time • Las Vegas, NV, US • $80k - $140k / year • 1m ago

Management HVAC Technician Air Conditioning Refrigeration Heating and Cooling Installer Home Services HVAC

1m ago

Apply

Service Plumbing Manager

Pure Plumbing & Air • Full-time • Las Vegas, NV, US • $0 - $120k / year • 1m ago

Management

1m ago

Apply

Electrical Service Manager

Legacy Air • Full-time • Las Vegas, NV, US • 1m ago

Management

1m ago

Apply

Multifamily Plumbing Project Manager

Focus Plumbing LLC • Full-time • Las Vegas, NV, US • 2m ago

Management

2m ago

Apply

Electrical Project Manager

The Morse Group • Full-time • Las Vegas, NV, US • $80k - $120k / year • 2m ago

Management

2m ago

Apply

HVAC and Refrigeration General Manager

American Southwest Mechanical • Full-time • Las Vegas, NV, US • $75k - $120k / year • 3m ago

Management HVAC Technician Air Conditioning Refrigeration Heating and Cooling Installer Home Services HVAC

3m ago

Apply

Plumbing Operations Manager

Confidential • Full-time • Las Vegas, NV, US • 4m ago

Management

4m ago

Apply

Electrical Project Manager / PM Assistant

Sigma Companies LLC • Full-time • Las Vegas, NV, US • $40k - $75k / year • 4m ago

Management

4m ago

Apply

Electrician/General Manager

Ideal Services • Full-time • Las Vegas, NV, US • $150k - $200k / year • 4m ago

Management

4m ago

Apply