American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and we have been serving our customers for over 80 years. We are looking for someone energetic, with a great attitude and excellent customer service skills to join our 80+ year legacy as a Counter Sales Representative for our Mesa Branch.
This position is full-time, Monday through Friday on a 4/10 schedule.
The Counter Sales Representative provides excellent customer service and HVAC solutions to ARS customers by meeting their needs to the best of their ability while demonstrating and maintaining a positive and friendly attitude.
- Establishes a maintains a positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
- Conducts counter sales transactions, credit and cash goods for credit and complete warranty paperwork.
- Sells equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and industrial accounts.
- Maintain, organize, and stock shelves. Maintain inventory control. Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
- Recommend and promote related ‘add-on’ items to customers.
- Advise customers on substitution or modification of related items and products application information.
- Provide accurate price points from Company computer database.
- Receive and fill telephone and facsimile orders effectively.
- Consistent and timely follow-up with customers and sales consultants with accurate quotes and product information.
- Collaborate with outside sales consultants to provide timely feedback and notification of above average price quotes.
- Assist customers with loading of merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
- Prepare items for shipping, communicate accurate delivery information, and complete paperwork for warranties as directed by Company Warranty Department.
- Attend branch meetings, technical training sessions and general Company meetings as requested.
What we are looking for:
- Must be able to communicate well with others.
- Ability to multi-task in fast paced environment.
- Ability to prioritize tasks and demonstrate time management
- Strong Organization skills
- Demonstrated Excellence in verbal and written communication skills
- Strong computer knowledge including MS Office applications.
- Basic typing skills.
- Ability to speak, read and write English
- Basic math skills
Requirements:
- A minimum of 2 years HVAC industry experience in a high-volume HVAC wholesale environment is highly preferred but not required
- Previous experience in counter sales/customer service
- Must be able to pass a pre-employment drug screen
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- HVAC/R: 2 years (Required)
- Customer Service: 2 years (Preferred)
Work Location: In person
