At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Position Overview:
The Call Center Agent will manage inbound and outbound calls, addressing customer inquiries and resolving issues promptly. This role requires clear communication skills, the ability to stay calm under pressure, and efficient problem-solving abilities. The ideal candidate will be comfortable working in a fast-paced environment and meeting performance targets.
Key Responsibilities:
- Handle customer inquiries via phone
- Troubleshoot and resolve customer issues
- Maintain accurate call logs and records
- High school diploma or equivalent; higher education preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a positive attitude.
- Customer-focused mindset with a willingness to assist.
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
