Customer Support Expert Needed
Job description
Keep Safe Care is looking for a Customer Support Expert to join our team in Austin. This position will report directly to the CEO. In this role, you will help the Company expand its online presence in the caregiver recruitment and hiring space and deal with the Company’s online offerings. This position will ultimately be responsible for all online sales and transactions throughout the United States as well as helping with caregiver recruitment and curation. Success means you will eventually become part of the Keep Safe Care Executive Staff.
What a Customer Support Expert will do:
You will be the first point of contact for all our online Careseekers who are looking to find, interview and eventually hire a caregiver on our Keep Safe Care Direct platform. This means understanding the complete process from both the Careseeker (client) and caregiver points of view, including creating a Careseeker profile, matching caregivers with careseekers and then helping both Careseekers and caregivers through the process from interviewing, scheduling, hiring and payroll.
You Must possess these skills and abilities:
- Have a working understanding and be able to utilize online software tools
- Must be a self starter, will need to initiate customer contact and follow ups
- Attention to details, including the ability to document actions and next steps
- Good speaking skills, capable of communicating with clients easily
- Flexibility and adaptability, able to get past customer objections
- Problem solving skills, are inquisitive and want to get to the bottom of things
- Easy to speak too and have good listening skills
Location: Austin, Texas Area
Salary Range: $40,000 to $70,000 per year (base plus bonus)
Employment Type: Full Time, Flexible
Must have at least 5 years experience in customer service, out bound marketing, or online sales support and..
Will need to pass a background check and be allowed to work in US.
To apply, please send resume to this email jobs@keepsafecare.com.
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 30 – 50 per week
Benefits:
Shift:
Experience:
- Customer service: 5 years (Required)
- Help desk: 5 years (Required)
Work Location: In person
