Iron Era Solutions is a multi-faceted customer acquisition and consulting firm with a primary objective to help clients find reliable customer service solutions for longevity and stability. At the heart of what we do, our purpose is to increase the ease and accessibility of consumers through one conversation at a time. We're a global leader in creating and executing customer service experiences, serving the world's biggest brands across the local area and our most recent brand partnership is with AT&T to promote their 5G service options. Our Customer Service Representatives are the face and voice of the brand. If you are ready to start a career with a firm whose values center around quality training, consistent communication & top of the line mentorship, then our AT&T Customer Service Representative position is the next step for you.
We Are Looking For An AT&T Customer Service Representative Who Can:
- Meet directly with potential customers and provide information about services, products, billing, and related topics
- Close sales with prospective customers and build genuine relationships to drive customer retention
- Review accuracy of customer account information and document changes to be made to exceed customer satisfaction
- Work with Customer Service Representatives and sales team members to achieve measurable customer service targets
- Possess a welcoming demeanor towards customers when presented with challenges or objections
- Provide continuous effort to increase the quality of the customer experience, drive company morale and improve business
- Attend training seminars and client meetings to stay on top of relevant product knowledge, current sales promotions, new product launches, and customer acquisition tactics
We Show Our Appreciation For Our AT&T Customer Service Representatives With The Following Perks:
- Inclusivity within our staff and a diverse team environment
- Professional development and growth opportunities
- Company funded traveling activities
- Hands-on training tailored to your learning style
- Weekly pay, bonuses, and incentives
We Require The Following From Our AT&T Customer Service Representatives:
- High School diploma or hold an equivalent GED
- Ability to manage time wisely and efficiently accomplish assigned tasks
- Proven ability to implement constructive criticism and learn at an accelerated pace
- Energetic and positive team player, ability to operate in a team environment and independently
- Ability to stay calm, cool, and collected with demanding customers at all times
- Positive and considerate attitude towards all interactions with customers and staff members
- Posses high-quality relationships with senior customer service and sales staff
- Implement and adhere to internal policies and procedures
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
