Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.
Job Overview:
We are looking for an Entry Level Customer Service Assistant to help our clients with inquiries and support. The ideal candidate will be customer-focused, with excellent communication skills.
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Provide basic product and service information.
- Assist in resolving customer issues and complaints.
- Document customer interactions in our system.
- Work closely with the customer service team to ensure client satisfaction.
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to multitask and handle customer concerns effectively.
- Proficiency in Microsoft Office.
Benefits:
- Competitive salary range: $16.50 - $28.00 hourly
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment
