At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Position Overview:
As a Customer Service Representative at Next Coms Talk, you will handle customer inquiries, provide solutions, and ensure a high level of customer satisfaction. This role involves answering inbound calls, assisting with product or service-related questions, troubleshooting issues, and documenting customer interactions.
Key Responsibilities:
- Respond to customer inquiries via phone or email
- Address customer inquiries and concerns.
- Resolve customer issues efficiently
- Maintain accurate records of interactions
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Familiarity with customer service software and CRM systems is desirable.
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
