Janome America is a distributor of household and computerized sewing machines; a subsidiary of Janome Sewing Machine Company, Tokyo, Japan, who are one of the world’s largest manufacturers of home sewing machines and leaders and innovators in the home sewing industry.
Janome currently has a full time opening at its corporate headquarters in Mahwah, NJ for a Service Technician in the expanding in-house Service Department!
Summary:
Repairs and reconditions computerized, electronic, and mechanical sewing machines. Must interact with consumers regarding questions or problems about product repair via telephone and occasionally in person.
Essential Job Functions:
- Repair and refurbish a pre-determined number of machines per day under directions of Service Supervisor
- Working knowledge of all software and computer connected products
- Ability to work overtime (occasionally on a weekend) during busy times of the month and year
- Ability to lift 75 lbs.
- Assist with warehouse function, pick, pack, loading / unloading trucks when necessary
- Layout projects to ensure completion in a timely fashion.
Skills/Requirements:
- An associate’s degree and/or technical certification in the industry or equivalent experience
- Sewing machine repair and/or refurbishment experience preferred (JAI will train)
- Strong mechanical/electrical understanding of machinery or equipment
- Working knowledge of corporate computer systems for distribution of products
- Comfort level communicating in an email environment
- Traveling 2-3 times a year, helping with shows, service seminars and other events when necessary
- Must help with set up and breakdown when attending events
- Technical background or experience with sewing machines is required
- Mechanical aptitude
- Skill in communicating with customers verbally to troubleshoot service issues over the telephone and sometimes in person
- Excellent computer skills
Candidates responding to this posting must currently possess the eligibility to work in the US
Janome America offers an excellent benefits package including medical, dental, vision and 401(k); paid vacation, sick and personal days.
Job Type: Full-time
Pay: $29.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- mechanical: 3 years (Preferred)
Ability to Relocate:
- Mahwah, NJ 07430: Relocate before starting work (Required)
Work Location: In person
