Service Technician

Janome America • Full-time • Mahwah, NJ, US • $29 - $31 / hour • 3m ago

Janome America is a distributor of household and computerized sewing machines; a subsidiary of Janome Sewing Machine Company, Tokyo, Japan, who are one of the world’s largest manufacturers of home sewing machines and leaders and innovators in the home sewing industry.

Janome currently has a full time opening at its corporate headquarters in Mahwah, NJ for a Service Technician in the expanding in-house Service Department!

Summary:
Repairs and reconditions computerized, electronic, and mechanical sewing machines. Must interact with consumers regarding questions or problems about product repair via telephone and occasionally in person.

Essential Job Functions:

Repair and refurbish a pre-determined number of machines per day under directions of Service Supervisor
Working knowledge of all software and computer connected products
Ability to work overtime (occasionally on a weekend) during busy times of the month and year
Ability to lift 75 lbs.
Assist with warehouse function, pick, pack, loading / unloading trucks when necessary
Layout projects to ensure completion in a timely fashion.

Skills/Requirements:

An associate’s degree and/or technical certification in the industry or equivalent experience
Sewing machine repair and/or refurbishment experience preferred (JAI will train)
Strong mechanical/electrical understanding of machinery or equipment
Working knowledge of corporate computer systems for distribution of products
Comfort level communicating in an email environment
Traveling 2-3 times a year, helping with shows, service seminars and other events when necessary
Must help with set up and breakdown when attending events
Technical background or experience with sewing machines is required
Mechanical aptitude
Skill in communicating with customers verbally to troubleshoot service issues over the telephone and sometimes in person
Excellent computer skills