T&C Heating and Cooling is a local, family-owned HVAC company, seeking a highly motivated individual to join our team.
Responsibilities include but are not limited to:
- Scheduling: Assigning crews to jobs based on location, skills, and workload, ensuring efficient use of resources and timely response to customer requests.
- Communication: Serve as the primary point of contact between builders, crews and field supervisors, providing updates on crew arrival times, job status, and any delays.
- Customer Service: Address builder/customer inquiries, concerns, and complaints professionally and courteously, striving to ensure customer satisfaction.
- Documentation: Maintain accurate records of job schedules/job orders, including customer information, job details, and crew assignments.
- Inventory Management: Coordinate with the warehouse staff to ensure crews have the necessary parts and equipment for each job.
- Emergency Response: Prioritize and schedule crews for emergency repair calls, coordinating with field supervisors and customers to resolve issues promptly.
- Team Collaboration: Work closely with HVAC crews, field supervisors, and management to optimize workflow and meet company objectives.
- Adherence to Policies: Ensure compliance with company policies, safety regulations, and industry standards in all scheduling activities.
Qualifications:
- Experience: Previous experience in HVAC scheduling or a similar role is preferred.
- Organizational Skills: Ability to prioritize tasks, manage multiple assignments simultaneously, and maintain attention to detail in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and colleagues.
- Problem-Solving Abilities: Strong critical thinking and problem-solving skills, with the ability to make quick and effective decisions under pressure.
- Technical Knowledge: Basic understanding of HVAC systems and terminology is beneficial but not always required.
- Computer Proficiency: Must be proficient in Microsoft Office applications, especially Excel.
- Customer Focus: Dedication to providing truly exceptional customer service and resolving customer issues in a timely and satisfactory manner.
- Team Player: Ability to work collaboratively with others and contribute to a positive team environment.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Indian Trail, NC 28079: Relocate before starting work (Required)
Work Location: In person
