Logistics Customer Service Representative

Stotland Trucking LLC • Full-time • Austin, TX, US • $18 - $20 / hour • 1w ago

As a Logistics Customer Service Representative, you will serve as the primary point of contact for customers and vendors, ensuring seamless communication and coordination throughout the logistics process. You will be responsible for managing customer inquiries, resolving issues, and providing exceptional support for all logistics-related services, including shipment tracking, order management, and problem resolution.

Key Responsibilities:

Customer Interaction: Respond promptly to customer inquiries via phone, email, or online chat, providing timely updates on shipments, delivery statuses, and other logistics-related matters.
Order Management: Process customer orders, including arranging shipments, coordinating with internal teams, and ensuring orders are delivered accurately and on time.
Problem Resolution: Address customer complaints or concerns related to shipments, delays, damages, or other service issues, and work collaboratively with relevant departments to resolve these problems.
Data Entry & Documentation: Maintain accurate records of customer interactions, orders, and shipment details in our system. Ensure all data is up-to-date and compliant with internal protocols.
Collaboration: Work closely with the logistics, transportation, and warehouse teams to coordinate and track shipments, troubleshoot issues, and ensure smooth operations.
Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure satisfaction and repeat business.
Reporting: Assist in generating reports related to shipment status, delays, customer feedback, and other relevant logistics metrics.

Qualifications:

Experience: 1-3 years of customer service experience, preferably in logistics, transportation, or supply chain industries.
Skills: Strong communication skills (both written and verbal), excellent organizational abilities, and attention to detail. Ability to handle multiple tasks and work in a fast-paced environment.
Technical Proficiency: Familiarity with logistics management software and Microsoft Office Suite (Excel, Word, etc.). Experience with customer relationship management (CRM) tools is a plus.
Problem-Solving: Ability to resolve customer issues effectively and proactively, with a focus on finding practical solutions.
Team Player: Ability to work collaboratively with colleagues across different departments to ensure efficient service delivery.
Education: High school diploma or equivalent required; an associate degree or higher in business, logistics, or related fields is a plus.

We offer competitive pay based on experience, along with benefits such as health insurance, paid time off, and opportunities for professional development. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we encourage you to apply.

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits: