Customer Service Representative

Hot Shot Final Mile • Full-time • Austin, TX, US • $18 / hour • 1m ago

About Hot Shot Final Mile

Hot Shot Final Mile is a fast-growing, tech-enabled delivery company focused on the Texas market.

We have a collaborative culture focused on results for our customers and on creating opportunities for our people as we continue to grow. We are looking for dynamic individuals who thrive in a fast-paced environment and want to be part of a company.

What We Are Looking For

We are looking for Customer Service Representatives with a track record of providing exceptional customer service. These individuals will be problem solvers who can navigate our own and our customer systems and collaborate with others to respond to customer requests quickly and effectively. They will also show strong presence on the phone and have excellent email etiquette.

We are looking for a smart, organized, dependable individual that is structured in the way they work and very detail-oriented and comfortable with multi-tasking. We want fast learners who are self-starters and who can work well as part of a team.

The role will be based from the Hot Shot Final Mile office in Austin, Texas and will focus on the Austin market.

The ideal candidate will have the following experience and expertise:

High school level education or higher.
2+ year of customer service experience.
Evidence of being detail-oriented and process-driven.
Demonstrated track record of exceptional performance in a customer service role.
Exceptional interpersonal skills, as well as verbal and written communication skills.
Capable of multi-tasking and processing information quickly.
Knowledge of Microsoft Office products (e.g., Outlook, Word, Excel).
Ability to type quickly (50 WPM minimum).
Dependable and flexible to work overtime, as needed.
Be a self-starter and able to work with minimal oversight.
Show a true interest in working with Hot Shot Final Mile.

Job Description

Those selected will be responsible for the following:

Placing and scheduling orders for deliveries to be made.
Recording customer information within our customer service database.
Answering incoming customer inquiries.
Updating client portals with information throughout the delivery process as needed
Following a set of operational procedures consistently and to a high standard.
Engaging with customers in a friendly and professional manner while actively listening to and addressing their concerns.
Monitoring and responding to customer emails quickly and appropriately.

.Compensation details

$18.00 per hour
Competitive benefits package that includes Medical, Dental, Vision, 401k, Short-term and Long-term disability, Life insurance and Paid time off.

Job Type: Full-time

Pay: $18.00 per hour

Benefits: