Build your best future with the Johnson Controls Team.
As a global leader in smart, health and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out: A Day in a life of Johnson Controls
What you will do:
As a technical support engineer within our National Accounts business, you will work with, large retail chains, independent contractors and factory branches focused on YORK Ducted Systems commercial & residential HVAC equipment, applications, and customer satisfaction through our call center and Salesforce. This role is a key line of support for our National Accounts large retail chain customers and will be involved with contractors, DS (Ducted Systems) Factories, DS quality team and warranty personnel to provide that support. You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies. Deliver support to assigned to our customers related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy team.
Other duties may be assigned as needed to support our National Accounts customers. Minimum travel may be 5%.
What we look for:
Required
Technical Degree or equivalent education and experience.
Minimum 5+ years in field service, product engineering and/or related role.
Experience in a training role related to HVAC.
Knowledge of equipment operation and application, installation requirements, service and troubleshooting processes, etc.
Strong interpersonal skills (communication) and decision-making ability. Effective communication and organizational skills are required.
Problem resolution skills, customer relationship management, meeting facilitation and management.
Support key KPI tracking, and improvement of Technical Services contact center activity.
Preferred
Knowledge and experience with SAP, Salesforce and SAAS systems
Experience implementing new technologies supporting technical services e.g., virtual support, instant messaging, training programs.
Minimum experience of 10 years in technical services or call center software implementation roles.
Strong and well-rounded business knowledge should include understanding of engineering, manufacturing, distribution channels, quality, financial, and information technology concepts.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
