Company Summary:
Good Clean Plumbing is an established, reliable, family-owned company providing residential plumbing services in greater Austin. We operated with integrity, accountability, and a growth mindset; demonstrating service, excellence, and credibility to our valued customers.
We deliver remarkable plumbing service experiences that exemplify excellence and hospitality.
About You:
Do you thrive in a constantly-changing environment? Can you bring order to chaos? Are you humble, hungry and smart? Do you want to be a part of building the best place in Austin for plumbers to work and grow? And by doing all this, do you want to create your own opportunity?
We are searching for a customer-centric, highly-organized, and strategic decision maker, with initiative and passion for going above and beyond the essential duties outlined below. If you like to juggle multiple responsibilities but can also effectively prioritize the most impactful tasks, this might be a role for you. Join our team to
Essential Duties:
Customer Service Representative:
- Take all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Taking care of the clients takes higher priority than any other task. Clients must be enthusiastic about how they are treated.
- Maintain a courteous and pleasant demeanor whether on a phone call or not. Recognize that courteousness affects other team members’ spirit.
- Notify clients ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
- Ensure Club Membership clients are regularly called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
Dispatcher:
- Dispatch all service calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
- Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
- Communicate with the Service Manager to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
- Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
- Debrief technicians after each call and make sure they collected payment.
- Demonstrate company values and follow the company Code of Ethics.
Minimum Requirements:
- High school diploma/GED
- Self-starter with TONS of initiative
- Strong customer service skills, including some experience to show
- Ability to work with systems, such as ServiceTitan, Word, etc.
- Must be onsite each morning for dispatch
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Experience:
- Customer Service: 2 years (Preferred)
Ability to Commute:
- Cedar Park, TX 78613 (Required)
Work Location: In person
