Emergency Dispatcher III

The City of Cedar Park • Full-time • Cedar Park, TX, US • $31 - $40 / hour • 3m ago

The City of Cedar Park

Are you equipped with a highly specialized skill set, technical tools, and training that set you apart as the best in your field? If you take pride in helping others, regardless of the situation, and are ready for a new challenge, then we invite you to bring your exceptional skills and expertise to the City of Cedar Park! As an Emergency Dispatcher, you'll play a vital role as the crucial link in public safety, ensuring swift responses during critical moments.

Join our dedicated team and experience a career that goes beyond the ordinary. Plus, enjoy a $2500 sign-on incentive to showcase the value you will bring and our excitement for your arrival. We believe you will find an opportunity with our team to be rewarding and satisfying. Ready for the next level? Apply Now!

The Position

The City of Cedar Park is seeking qualified applicants for the position of Emergency Dispatcher III. With a high-level degree of accuracy and timely data entry and communication skills, this position is integral to the successful operations of Public Safety for the City of Cedar Park.

Receives and records incoming emergency and non-emergency calls on both the telephone and two-way radio (including animal control and 9-1-1 calls).
Train other employees as necessary.
Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls.
Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies.
Monitors radio frequencies of field response personnel.
Assists and answers questions from the general public.
Gives directions to citizens and responders when necessary.
Trains new dispatch personnel on equipment operations and adhering to procedures while providing excellent customer service.
Files and pulls local warrants for officers when needed.
Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants, suspended or expired license, or reports of stolen property with the originating agency.
Drafts and reviews the communication department’s policies and procedures.
Maintains, updates, and accesses various logs and computer data files of responder activities, including incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.
Performs data entry of logs and records regarding officer activities, including traffic stops, DWIs, suspicious vehicles, people and incidents, insuring officer safety.
Completes forms and reports as needed.
Operates recording equipment for 9-1-1 and telephone calls.
Assists Deaf and hard-of-hearing persons using a Telecommunications Device for the Deaf (TDD).
Routinely runs diagnostic testing of various equipment within the Communications Center.
Enters information regarding wanted and missing persons, stolen items, and protection orders into Texas and National Crime Information computer database, and validates information against reports.
Files departmental records.

Position Description

Assists the general public with questions in person and over the phone, giving direction when needed; Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc., using TLETS computer system.
Prints computerized forms for officers as necessary.
Maintains files on repossessed automobiles.
Ensures phone lists and call lists are accurate as necessary.
Works rotating shift work during evenings, nights, weekends, and holidays; may be required to work extended shifts; and will be subject to emergency callout(s), and
Performs such other related duties as may be assigned.

Acceptable Experience, Training, Certifications and Licenses

High School Diploma, or its equivalent.

At least eight (8) years’ experience of high-volume call center experience.

Or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Valid Telecommunicator Master Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

The following Certifications are a PLUS:

Communications Training Officer Certification
Emergency Police Dispatcher Certification
Crisis Communications Certification
Active Shooter (Assailant) Training Course
Monthly Continuing Educations Certifications

Supplemental Information

Knowledge, Skills and Abilities:

Knowledge of radio transmission procedures, Federal Communications Commission rules, City ordinances, and regulations governing operation of radio and telecommunications.
Understanding of law enforcement business practices, cardiopulmonary resuscitation, and basic medical pre-arrival procedures.
Active listener with attention to detail and information.
Routine use of computers, radio and electronic data communications, various software applications, laptops, and standard office equipment.
Excellent verbal and written communication with peers, staff, and public.
accurately handle several items at one time during stressful situations.
Ability to analyze information and formulate quick, effective, and reasonable responses.
Maintain confidentiality and privacy of records.

Work Conditions

Repetitive use of a keyboard and laptop at workstation.
Prolonged periods of sitting or standing at workstation.
Will work varied shifts during weekdays, weekends, and holidays.

The City of Cedar Park strives to provide the best quality of life for its employees, the City provides a number of opportunities for all regular full-time employees to participate in group medical, dental, life insurance and long-term disability programs. Retirement options are provided by the Texas Municipal Retirement System (TMRS). Other programs such as paid vacation time, deferred compensation and educational assistance are also offered. Click here to view our benefits.

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