Airco Mechanical, a leader in the commercial mechanical, electric and plumbing industries is now accepting resumes for the position of Plumbing Dispatcher. If you desire a position with the opportunity to grow professionally, technically, and financially, then this may be the career opportunity you’ve been looking to obtain.
We have been in business for over 40 years and employ approximately 750 people.
RESPONSIBILITIES:
- Proactively plan, forecast, and dispatch service calls for the internal customer (Service Manager and Service Technician)
- Manages and organizes customer service calls prior to their deployment to the Service Technician
- Accurately dispatches the required Service Technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence.
- Communicates the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed.
- Works closely with Service Managers and Service Technicians to provide administrative tracking support.
- Continually reviews current processes, services and makes recommendations/proposals in order to improve and strengthen the Customer experience.
- Works cohesively with Service Managers, Service Technicians, Account Managers, and Business Development Managers to support and promote multiple business solutions for both short and long-term growth opportunities.
QUALIFICATIONS & SKILLS REQUIRED:
- Minimum 2 years of dispatching experience desired. Plumbing experience is a plus.
- Ability to possess and apply strong organization skills to meet the customer's service delivery requirements on time each and every day.
- Utilize company computer systems to organize all service calls and customer information.
- Must have high attention to detail and consistent follow-up on issues when required.
- Excellent math, verbal, written, and superb interpersonal skills are needed when in contact with customers and other employees.
BENEFITS:
- Two weeks paid vacation - 1st year
- Paid holidays & sick leave
- Excellent health, vision, & dental insurance with low employee cost
- Life insurance – (2X salary paid by company)
- Short-term & long term disability insurance (paid by the company)
- Accidental death and dismemberment insurance
- Optional additional life insurance
- 401K savings plan: matched by company
- Health savings accounts
- Teladoc
- Employee assistance program
- Tuition reimbursement
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Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Experience:
- PLUMBING Dispatching: 2 years (Required)
Work Location: In person
