JOB
As a Dispatcher for the City, you will receive emergency calls from the public and dispatch police or contact other emergency agencies, as appropriate, and interact frequently with external public and department personnel.****Sign-On BONUS**** $1,000 for non-TCOLE certified and $2,000 for TCOLE certified.
EXAMPLE OF DUTIES
Receive calls requesting immediate request for emergency services: police, medical, fire, as well as after-hours water and street emergencies, and animal welfare services.Dispatch police or contact appropriate agencies/personnel; effectively interface with callers to obtain required information and provide reassurance, as necessary.Accurately complete related department logs and records regarding emergency call activities.Receive non-emergency calls from the public: provide directions, information, or other assistance, as requested.Visually and audibly monitor persons arrested and detained in holding cells: call for assistance when disturbances occur within holding cell areas.Provide administrative support to the department: type letters; maintain and update designated logs, files, and maps; make copies, fax information and correspondence.Maintain and update various department computer databases used to track statistical data and records.Assists in implementation and operation of audio/visual cable television system.Clean and perform routine maintenance of the communications center.Obtain Telecommunicator license with State of Texas and maintain in-service training and certification levels as required by the department.Other duties as assigned.
SUPPLEMENTAL INFORMATION
Knowledge, Skills, and Abilities Needed: Knowledge of department dispatch/communications policies, procedures, and practices; related City ordinances and state and federal laws; and pertinent jurisdictions for police and fire services.Knowledge with general office procedures/processes and specific departmental procedures.Skill in utilizing a personal computer, associated software programs, including Windows and Microsoft Office applications.Ability to quickly establish priorities while performing multiple tasks and work calmly under stressful conditions.Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non-management employees, and City and other government officials.Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.Ability to effectively operate radio and other communication devices, computer and related department software, and typical office equipment, such as keyboards, calculators, copy machines, cameras and fax machines.Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills.Environmental Factors and Other Physical Requirements: Subject to sitting and standing to perform essential functions in an office environment.Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate office equipment.Ability to work various shift assignments, as assigned; may be assigned to work night shifts, weekends, and holidays; overtime occasionally required.Occasionally strenuous physical activity, such as stooping, kneeling, bending, pushing/pulling; lifting 35 lbs. Extended periods of time seated at console or desk.Satisfactory physical, psychiatric, and drug testing results, as prescribed by department standards.
