Customer Service Manager (CSM)

Golden Rule Air Conditioning & Heating • Full-time • Houston, TX, US • $25 - $30 / hour • 3m ago

*Job Overview* We are seeking a Customer Service Manager to lead our dynamic team and ensure excellent customer service experiences. The ideal candidate will have strong leadership skills and a passion for delivering top-notch service. *Duties* - Manage and lead the customer service team to meet and exceed performance goals - Develop and implement customer service policies and procedures - Communicate with customers to resolve inquiries, complaints, and issues promptly - Analyze customer service data to improve processes and enhance customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Train, mentor, and coach customer service representatives *Experience* - Proven experience in a customer service management role - Strong leadership skills with the ability to motivate and manage a team effectively - Excellent communication skills in English; multilingual abilities are a plus - Proficiency in project management and sales techniques - Ability to analyze data, negotiate, and make strategic decisions - Fluency in Spanish is a plus but not required.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

Health insurance
Life insurance
Paid time off

Schedule:

Monday to Friday

Experience:

Microsoft Office: 5 years (Required)
Sales: 5 years (Required)
HVAC or Plumbing: 5 years (Required)

Ability to Commute:

Houston, TX 77064 (Required)

Ability to Relocate:

Houston, TX 77064: Relocate before starting work (Required)

Work Location: In person

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