Four Seasons Heating, Air Conditioning, Plumbing & Electric is looking to add a Service Manager to our Electrical Division. Our company offers competitive pay, with incentives and bonuses. We are looking for someone with electrical licensing, a strong electrical background in residential service, with a passion and desire to see people thrive! Company provided vehicle, benefits, retirements and so much more…
- Manage the administrative and customer service functions of the Service Department
- Maintain open and positive communication (both in verbal and written form) with employees, departments, customers and vendors
- Maintain appropriate staffing level and workload distribution to meet customer and business needs
- Ensure compliance with company policies and recommend policy changes as needed
- Responsible for the efficient operation of the Service Department and expense control
- Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews and safety
- Organize and present at weekly tech meetings and safety training
- Perform annual merit reviews and development planning for service personnel
- Analyze service productivity and recommend changes to improve customer service and profitability
- Maintain high quality service delivery in an efficient, productive and profitable manner
- Oversee warehouse, inventory and vehicle management
- Maintain ongoing maintenance schedules for service accounts
- Review and approve all replacement requests
- Organize, coordinate and schedule all scheduled maintenance, replacement and Customer service work order
- Assist or assign assistance for technician on accounts to ensure work quality
Job Qualifications
Five (5) Years Management Experience
Ten (10) or more years experience as electrical service technician with commercial service background
Five (5) years experience in Service Management and Dispatch software, GPS vehicle monitoring and Microsoft Office & Outlook
Excellent written and oral communication skills; working knowledge of word-processing and integrated software applications; organizational skills and ability to perform detail-oriented work are required
Applicant must be familiar with a variety of the electrical field concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes and Lighting Systems where applicable
Experience and knowledge of electrical applications, permits, electrical maintenance goals
Benefits:
- Health insurance - Blue Cross, Blue Shield (HMO, PPO, HSA)
- 401K- With employer match
- Free $25,000 Life Insurance
- Free short term disability
- Free vision insurance
- Free dental insurance
- Paid vacation and holidays
- Company vehicle, phone, and gas card provided
Reasonable Accommodation:
Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.
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