Travel Coordinator

Pioneer Golf • Full-time • Austin, TX, US • $48k - $60k / year • 7m ago

Who is Pioneer Golf?

A well-established, Scottish-owned golf travel company in Austin, TX (located at Bee Cave Rd & Loop 360) that organizes stellar golf trips for its mostly American and Canadian customers.
The largest golf tour operator servicing the motherland of golf - Scotland. Scotland is the #1 destination worldwide for the traveling golfer. We are also the 3rd largest golf tour operator servicing Ireland/Northern Ireland.
An “Authorised Provider” of tee times for The St Andrews Old Course, arguably the most famous golf course in the world and certainly the oldest!
We focus on Scotland and Ireland but are expanding to new destination offerings like New Zealand and South Africa. Our company is looking forward to growing significantly over the next few years.
Currently, we are a team of 20 individuals that work in office and co-create the energy of being 'family-owned'.
The company is well-poised to grow significantly, and we have a fantastic team! Revenues have doubled this year as compared to our best previous year due to focus on growth within our industry.

Job Description

We are seeking a motivated individual to join our team as a full-time, in-office travel & client relations coordinator which we refer to as a "Trip Coordinator". This position entails managing clients’ trips, providing excellent customer service, communicating with vendors such as golf courses and hotels, and performing the many administrative tasks that come with organizing trips. The successful candidate must have meticulous attention to detail, a positive attitude, be thoughtfully organized, and have articulate communication skills (both written and oral). The ideal candidate enjoys planning travel, logistics, and making trips of a lifetime come true for our clients!

We prioritize applicants who submit a cover letter relating our position to their skill set.

Position is in-office and hours are 7am to 4pm to avoid Austin traffic and to overlap more with working hours in Europe.

Salary:

$48,000 - $60,000 dependent on experience.

Benefits:

A pleasant, friendly environment that is very team focused.
Matching Retirement plan - 100% match (dollar for dollar) up to 3% of salary.
Health care with a 50% company contribution.
Total of 27-29 days (approximately 5-6 weeks) of paid time off classified as follows: Vacation: 10 days - beginning at 10 days annually and increasing with tenure (accrues daily), December Holiday Reward: 5 days - December holiday reward of an additional 5 days (accrues depending on start date) and also serves as reward for helping with our emergency phone, Personal/sick days annually: 5 days (accrues daily), and 7-9 paid Public Holidays annually
Eligibility requirements and further details upon request. Also will be provided with an offer.

Responsibilities:

Prioritize a constantly shifting administrative workload
Manage from 70 up to 120 groups of clients, each ranging anywhere from 2-20 travelers
Request, finalize and amend reservations for golf, hotel, and transportation bookings
Organize and discern multiple incoming emails and calls from different clients throughout the day, we operate on a 24-72 hour response policy
Collaborate with multiple departments throughout the entire process for each client
Create/edit/manage travel itineraries that our clients view from an app
Maintain a professional relationship with each client from the time they sign up through the day they return from their trip
Emergency phone duty 2-3 weeks per year

Skills:

Must be a detail-oriented individual & willing to point out errors
Excellent organizational skills & creative task management skills
Strong work ethic and altruistic attitude
A high level of computer skills is essential
Resourcefulness, willing to take initiative and compatibility with others.
Superior ability to prioritize numerous tasks
High level of efficiency on Microsoft Office & Google Suite.
Ability to effectively deal with vendors’ and customers' concerns in a friendly and positive manner
Critical thinking skills to help our trips logistically 'flow'

Education/Experience:

Bachelor’s Degree from an accredited university or equivalent work experience.
Microsoft Office or Google Suite: 2 years (Preferred)
Office Administrative work: 1 year (Required)

Job Type:

Full-time
In-office
Monday through Friday 7:00am to 4:00pm

Stand out from the Crowd

We prioritize applicants who submit a cover letter touching on how they are an ideal candidate.
You can send an email directly to the trip coordinating manager. On our About Us page, use the format: firstname@pioneergolf.com
Please note that we're hoping to hire someone within 1-2 months of posting this ad.

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Referral program
Retirement plan

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus opportunities

Application Question(s):

Are you currently in Austin? At the moment, we are not interviewing candidates outside of Austin.
Please reorder the following 12 competencies in order from what you consider your strongest to your weakest (i.e., strongest first): persistence, attention to detail, creativity/innovation, communication, teamwork, organization skills, problem solving skills, ability to develop people, persuasion, marketing, leadership, accounting, and social media.
Do you play golf? If so, what is your approximate handicap. Being a golfer is NOT a requirement :-)
This is an in-office position and the hours are 7am to 4pm Monday through Friday. We are at the intersection of Loop 360 and Bee Caves Rd. The address is 609 Castle Ridge Rd, Austin 78746. Per Google Maps, what would be the length (in minutes) of your commute be back home at 4pm from our office?

Experience: