About us
We are family oriented, professional, fast-paced maintenance and repair company providing electrical, plumbing, HVAC, appliance and handyman services. We are supportive to all our employees and our goal is to provide a high level of customer satisfaction for long-term relationships. Our business has grown through positive customer relationships and word-of-mouth referrals, and we have many repeat customers.
Our work environment includes:
- Office setting
- Casual work attire
- Relaxed atmosphere
Requirements:
-Able to multi-task by answering phones and simultaneously scheduling on computer
-Must have at least three years prior dispatching/scheduling experience
Duties:
- Answer the phones in a friendly, customer service-oriented voice
- Assist customers with work requests and questions about company services
- Enter customer work requests in Service Fusion, our dispatch and scheduling application
- Follow-up with customers as needed, including scheduling details, satisfaction with service or to facilitate payment
-Provide a high level of customer service to maintain customer satisfaction
-Requires rotational answering of phone with other dispatchers for after-hour, night and weekend calls. If it's an emergency contact technician or enter service ticket via cell phone.
-Collaborate with other dispatchers, service technicians and invoicing specialists
Skills:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in using relevant software and tools
- Attention to detail and ability to work with precision
- Ability to work independently and as part of a team
- Strong organizational and time management skills
-Warm, polite and friendly phone presence with a desire for providing excellent customer service
-People pleaser
-Please note that specific skills may vary depending on the nature of the specialist role.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Application Question(s):
- Are you able to multi-task (i.e. talk on the phone while entering a service ticket)?
- Experienced with computers and accurate data entry.
- Are you able to answer phones and talk to customers in a polite and friendly way, even in stressful situations?
Experience:
- dispatching: 3 years (Required)
Ability to Commute:
- Buda, TX 78610 (Required)
Ability to Relocate:
- Buda, TX 78610: Relocate before starting work (Required)
Work Location: In person
