Job Title: Dispatcher / Vehicle Storage Facility Employee II
Employment Type: Part Time (>30 hrs.) & Seasonal (12 weeks)
Job Location: A&A Wrecker and Recovery – In Person, Customer Facing
Salary: $17 hr (Plus incentive pay of 3% commission of Consent Tow Sales)
Position Summary
The Dispatcher / Vehicle Storage Facility Employee position is a dual role, customer-facing position. As a VSF (Vehicle Storage Facility) Employee, the team member helps vehicle owners with vehicle pick-up of impounded and stored vehicles at our licensed vehicle storage facilities. VSF Employees process vehicles accepted for storage, report vehicles to law enforcement agencies, interact with vehicle owners or representatives, collect and verify vehicle ownership documentation, collect and process payment, relay accurate information regarding the vehicle pick-up process and related fees, answer questions, provide vehicle owners with processes needed to meet their needs, and control our gated entry push-point system to allow vehicle owners and/or representatives access to the gated areas to claim their vehicle.
In the role of a Dispatcher, the team member responds to tow service requests from clients and customers, prioritizes the service requests, and assigns the service requests to tow truck operators. Requests are sent by phone or through online towing software. Requests come from the motoring public, law enforcement agencies, multifamily clients, multifamily family residents, private business owners, commercial property owners, insurance companies, the sales and account management teams, and the owners of the company. Tow requests are sent to the tow operators using cloud-based towing software and communication platforms.
About A&A Wrecker:
We are the foremost authority in towing, private property towing, vehicle and parking management, and vehicle storage services in Austin and the surrounding area. Our mission is to revolutionize A.W.E.S.O.M.E. vehicle management with the T.O.W.T.A.L. solutions.
We are dedicated to elevating industry standards and enhancing client, customer and employee experiences through our core values. Our core values of integrity, accountability, transparency, discipline, intentionality, and results-oriented are the backbone of our business and guide our hiring process.
We are a destination employer in hyper-growth mode, looking for enthusiastic and experienced individuals who are passionate about their careers and eager to grow with us.
Objectives:
- Facilitate the release of impounded vehicles by collecting and verifying vehicle ownership documentation.
- Accurately handle cash, credit card and check transactions.
- Efficiently use a point-of-sale system, including sending payment links to customers.
- Effectively use an electronic safe to deposit cash and check payments.
- Document and process payment during vehicle pick-up
- Operate gate-controls, allow vehicle owners or representatives access to their vehicle
- Aid with customer concerns
- Answer calls and relay correct information to vehicle owners of charges and vehicle pick-up process
- Schedule vehicle pick-up
- Receive, inventory, and process vehicles delivered to the vehicle storage facility
- Use telephones, message boards and software to collect and relay messages for employees, upper-level management, and owners
- Receive, quote and collect payment for service requests
- Prioritize service requests and dispatch to tow truck operators
- Provide correct information to tow truck operators
- Maintain office cleanliness and restocking
- Other duties as assigned
Competencies:
- Pass a pre-employment drug screening and random screenings
- Possess a valid TDLR VSF Employee license. TDLR (Texas Department of Licensing & Regulation) VSF (Vehicle Storage Facility Employee). Apply for a Vehicle Storage Facility Employee License - Texas.gov
- Maintain an active TDLR VSF Employee license.
- Spanish-language (Required)
- Demonstrate strong customer service skills
- Demonstrate the ability to follow processes, procedures and scripts
- Demonstrate strong computer skills
- Demonstrate effective communication skills
- Demonstrate strong documentation skills
- Demonstrate good judgment
- Effectively prioritize tasks as trained
- Demonstrate the ability to keep professionalism when working in difficult, stressful, or heightened situations.
- Demonstrate reliability, punctuality, and excellent attendance
Physical Requirements:
- The candidate must be able to stand for extended periods of time throughout the shift.
- The candidate must be able to navigate unlevel outdoor terrain, steps, moving from indoor to outdoor spaces.
- The candidate must be able to work during and in all Texas weather conditions.
- The candidate must be able to service customers through a service window.
- The candidate must be able to lift to 50 pounds.
- The candidate must have reliable transportation to travel between the Austin offices during their shift.
Commitment to Diversity:
As an equal opportunity employer committed to meeting the needs of multigenerational and multicultural workforce, A&A Wrecker and Recovery recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your e-mail to careers@aawreckeraustin.com Already an A&A Wrecker and Recovery? Please connect directly with your recruiter to discuss this opportunity.
Benefits:
- Paid Training
- Employee discount
- We help our team meet their PPF Goals
- Referral program
- Commissions earned per sale
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.
Job Types: Part-time, Temporary
Pay: $17.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Schedule:
- Day shift
- Weekends as needed
Work Location: In person
