HVAC Service Manager
The HVAC Service Manager leads Swift team members who install, repair, and maintain heating and air conditioning systems in both residential and commercial buildings. The Service Manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting him/herself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. This individual will be responsible for 5-10 direct reports in HVAC Service.
Swift Air Principles/Expectations:
- Play it Straight – Reliably do the right thing, even when it is difficult
- Embrace Accountability – Take extreme ownership of your actions and results
- Continuous Improvement – Be open to feedback for learning opportunities
- Win as a Team – We are always better as a team, working to achieve a common goal
Essential Duties and Responsibilities: The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:
- Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customers' expectations
- Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
- Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
- Reviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations and sets requirements to improve quality and productivity
- Responsible for HVAC technicians' performance appraisals, reviews and for setting improvement goals per company requirements
- Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
- Conduct group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
- Communicate regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements Page 2 of 3
- Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
- Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
- Develops and monitors budgets, goals and objectives to ensure departmental profitability
- Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivable
- Specifies all required parts are ordered in timely fashion to ensure work deadlines are met
- Ensures that all company/department policies are being followed by all HVAC technicians
- Oversee assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
- Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
- Keeps current with the latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
- Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
- Coordinates with Project Managers on larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
- Work with other departmental managers to meet company and departmental goals and objectives
Additional Duties and Responsibilities: • This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Additional duties may be assigned by the manager.
Required Education, Knowledge, Skills, and Competencies:
- Five (5) years HVAC Management related experience; or an equivalent combination of education and experience
- Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
- Has the ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
- Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
- Excellent customer service and sales skills • Excellent leadership skills to enhance team productivity and standards of work produced
- Excellent verbal and written communication skills; and strong conflict management skills
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
- Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians
- Have a clean, neat and professional appearance • Valid driver’s license with a clean driving record and background
- Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required Must be able to pass a drug screen.
- High School Diploma or GED • Some post-high school education from college, trade school or military
Work Environment:
- Office
- Construction Site
- Customer Site
- Around other trades and heavy equipment
- Dangerous work sites Physical Demands:
- Ability to lift and carry 50 lbs.
- Ability to hear and see well
- Ability to stand on your feet and bend for extended periods of time
- Must be able to work at heights, climb ladders and stairways, and occasionally work from platforms/scaffolding (using the appropriate fall protection requirements).
- Must be able to work in all weather conditions (heat, rain, cold, wind) with appropriate PPE.
- Must be able to wear required personal protective equipment (PPE). Position Type/Expected Hours of Work
- Salary
- Days, nights, some weekends and Holidays (mostly Mon-Fri)
- Ability to work long hours including nights and weekends as required
All interested candidates should attach an updated resume with knowledge, skills, and supporting education for consideration. Swift Air Mechanical is a dedicated equal opportunity employer, evaluating all qualified applications without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
