American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are looking for the right person to join our team in a HVAC Support Specialist Position at our Phoenix Coporate office. This position is full-time, Monday to Friday 8am to 5pm.
We are looking for a leader willing to help build a cohesive and successful support team who is willing to understand and work alongside our internal teams and customers as we work to optimize our future.
What you will be doing:
· Answer calls from contractors and branch associates surrounding questions on installation, operation, troubleshooting, and service for all unitary and ductless HVAC equipment brands company-wide
· Provide application solution and product selection support including, but not limited to, AHRI rated system selection guides, factory accessories and approved replacement parts
· Prepare and maintain quotes and orders for complex residential and commercial equipment, including larger tonnage and three phase units
· Review plans/specs and properly size commercial equipment
· Work with branch teams to coordinate equipment availability and delivery
· Maintain record of customer service work in designated application
· Conduct various levels and types of HVAC Product & Technical trainings including technical training programs involving ARS HVAC products, installation, troubleshooting and new dealer onboarding
· Potential for 3-6 weeks of travel throughout the year
· Regularly submitting various product labor and/or equipment concession claims in a timely manner as directed by management.
· Perform a variety of tasks, during occasional non-training periods including, but not limited to, field inspections, technical site visits and fielding phone calls from various sources.
· Other duties as assigned by management
What we are looking for:
· 5+ years Residential and Light Commercial HVAC or relevant combination of experience
· 2 years of Sales and Contractor Support, Outside Sales or Counter experience within HVAC Industry
· Strong communication and documentation skills
· Ability of provide and maintain top notch customer service
· Team Player with ability to establish strong relationships
· Ability to be self-motivated and handle multiple tasks
· Strong computer knowledge in all MS Office applications
Job Type: Full-time
Expected hours: 40 per week
Benefits:
o 401(k)
o Dental insurance
o Health insurance
o Life insurance
o Paid time off
o Vision insurance
Schedule:
o 8 hour shift
o Monday to Friday
Experience:
o HVAC: 5 years (Required)
o Sales: 2 years (Required)
o Microsoft Office: 3 years (Preferred)
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- HVAC: 5 years (Required)
- Sales: 2 years (Required)
- Microsoft Office: 3 years (Preferred)
Ability to Relocate:
- Phoenix, AZ 85040: Relocate before starting work (Preferred)
Work Location: In person
