General Manager

Avanti Palms Resort and Conference Center • Full-time • Orlando, FL, US • $110k - $120k / year • 4d ago

Our Mission at Paramount Hospitality Management (PHM) is to deliver experience in a transparent manner that exceed expectations for our guests, owners and team members.

The General manager is responsible for all aspects of the resort operations. Will be an ambassador for the brand and the resort. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest experience. The General Manager would also be required to manage between profitability and guest satisfaction measures.

DUTIES AND RESPONSIBILITIES:

Oversee the operations functions of the hotel, as per the Organizational chart.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial reporting for the owners and stake holders.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
Act as a final decision maker in hiring a key staffs.
Manage and develop the Hotel Executive team to ensure career progression and development.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

The ideal candidate is a seasoned hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

REQUIREMENTS:

5 years of General Manager experience in hotel or resorts of 400 + rooms a must
Experience in opening, managing or re-positioning a hotel with clear track record.
Excellent computer system skills.
10+ years in hotel operations management
Experience managing hotel and or resorts of 400+ rooms.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits: