We have an exciting opportunity for an innovative and results driven operations leader to serve as General Manager, Merchandise. The successful candidate will be responsible for leading all aspects of Merchandise and daily operations including the delivery of Merchandise financial goals, managing large labor and expense budgets, and leading and developing successful and inclusive leaders and Cast Members. The candidate will also serve as a change agent, taking calculated risks to integrate processes, remove barriers and align performance goals.

Responsibilities

Lead, coach and motivate a team of salaried leaders and hourly cast members to meet and exceed revenue, guest and cast satisfaction goals
Inspire team through a strong service orientation and a disciplined work ethic to exceed Guest expectations every day in high volume retail locations
Oversee and manage all financial aspects of the business including revenue generation, cost containment and resource optimization
Drive incremental operating income. Manage costs effectively with an eye for continuous improvement
Leverage metrics and operational indicators to measure, motivate and enhance performance
Collaborate with peers and key partners to create a seamless guest experience
Attract and retain top talent; develop high performing teams and provide transparent and direct feedback

Required Qualifications

Minimum of 10 years progressive hands-on operations leadership experience
Demonstrated strong leadership skills with the ability to define a clear vision and motivate others to achieve goals
Demonstrated ability to manage and integrate Guest, Cast and business goals to produce great results
Proven record of savvy business judgment along with the mental agility and flexibility required in a dynamic company
Demonstrated exceptional strategic thinking and financial skills
Demonstrated work ethic and entrepreneurial spirit, including ability to build and implement a project plan to active ideas
Demonstrated ability to build and foster relationships with cross functional partners and operate successfully in a matrix environment
Demonstrated ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
Demonstrated ability to inspire and drive enthusiasm and teamwork with a commitment to excellence
Demonstrated strong negotiating, mentoring, influencing, organizational planning and partnership skills
Demonstrated passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive environment and supporting workforce diversity
Possess unquestioned ethics and integrity

Preferred Qualifications

Retail leadership experience
Proven knowledge of the latest retail and merchandising trends

Preferred Education

Bachelor’s degree or equivalent in Business Administration, Retail Management or related field

Walt Disney World Resort

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General Manager - Merchandise