Customer Service Representative

Wellpath • Full-time • Austin, TX, US • $19 - $50 / hour • 3d ago

Wellpath is a leading healthcare company that provides comprehensive medical and behavioral health services to individuals in correctional facilities across the country. Our mission is to improve the overall health and well-being of our patients while also promoting public safety through the delivery of high-quality, compassionate care.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our patients and their families, as well as other stakeholders within the correctional facility.

Key Responsibilities:

Respond to incoming calls and inquiries from patients, their families, and other stakeholders in a professional and timely manner
Provide accurate and up-to-date information about our services, policies, and procedures
Assist patients with scheduling appointments, obtaining medical records, and other administrative tasks
Collaborate with healthcare providers to ensure a seamless and positive experience for our patients
Resolve any issues or concerns raised by patients or their families in a prompt and effective manner
Maintain accurate and detailed records of all interactions with patients and other stakeholders
Continuously strive to improve the customer service experience through feedback and suggestions

Qualifications

High school diploma or equivalent required; Bachelor's degree preferred
Minimum of 2 years of experience in customer service or related field
Excellent communication and interpersonal skills
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Proficient in Microsoft Office and other computer applications
Previous experience in a healthcare setting is a plus

Additional Information

Benefits:

Competitive salary ( $19 - $50 per hour )
Comprehensive benefits package including medical, dental, and vision coverage
401(k) retirement plan with company match
Paid time off and holidays
Career advancement opportunities within a growing company

If you are passionate about providing exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity with Wellpath. Join our team and be a part of our mission to improve the lives of our patients and promote public safety.