Job Summary
We are seeking a dynamic and experienced General Manager to oversee the daily activities related to Cape Leisure’s cavern operations, interpretive tours, food, retail, bicycle & watercraft operations at Florida Caverns State Park. Cape Leisure will soon be responsible for providing visitor services at the park under a new contract with the Florida Department of Environmental Protection. Responsibilities also include interface with Florida Caverns State Park management and staff; directing Cape Leisure staff; managing cash operations; ensuring food quality and overall safety, overseeing retail merchandising, stocking and inventory control; achieving high standards for guest service and interpretation; and meeting Cape Leisure’s obligations set forward in the concession agreement.

Primary Responsibilities:

Provide leadership for all Florida Cavern tour operations, including development and implementation of interpretive tours, cavern safety and ticketing operations.
Manage operations of the Caverns Gift Shop, including retail buying, receiving, merchandising, inventory control, and pricing strategies.
Manage concession watercraft and bicycle rental operations. Ensure safety and cleanliness of rental equipment. Develop and implement guided paddling and bicycle excursions and other interpretive programs.
Oversee all food service operations at the Caverns Café food trailer/patio. This includes menu development, ingredient selection and purchasing, inventory control, pricing and quality control.
Manage a full and part time peak staff of 32, including hiring, firing, scheduling, training, and day-to-day direction.
Ensure high standards of guest service in all aspects of the park operation.
Provide primary day-to-day communications and interface with Florida Caverns State Park management and staff, as well as the board and volunteers of the park citizen support organization.
Adhere to and enforce all Cape Leisure policies and procedures, including but not limited to those related to employee and guest safety, guest service, environmental and financial controls.
Provide leadership and oversight for cash handling operations, including daily log-out/log-in of cashier banks, managing and depositing daily receipts and daily financial reporting to Cape Leisure’s corporate office.
Lead Cape Leisure safety, accessibility and environmental programs.
Ensure that company assets, including equipment, money and inventories, are properly protected.
Interface with Cape Leisure’s key vendors at the park.
Provide strategic leadership for the operation, staying abreast of food, retail, interpretive, event and recreational rental trends, striving for innovation and continual improvement.
Maintain a good knowledge of the park and current events in order to expedite guest inquiries.

Skills and Knowledge Required:

Minimum of seven years in the hospitality industry, with at least five years in a supervisory capacity. Previous hospitality or outdoor recreation management experience preferred. Minimum two-year college degree.
Possession or ability to obtain ServSafe Food Manager Certification and Alcohol Safety Certification required.
Basic accounting skills.
Familiarity with electronic point of sales systems.
Excellent communications and interpersonal skills.
Proficiency with general office computer software such as Excel, Word and PowerPoint.

Physical Requirements

Must be able to move, stand, stoop and bend for an entire 8-hour shift. Tasks require consistent use of both arms and legs.
Must be able to navigate uneven stairways and inclined ramps.
Must be able to lift a minimum of 30 pounds and carry for short distances.
Must be willing to tolerate working outdoors and in warm interior environments.
Must be able to visually inspect the condition of facilities and equipment.
Must be comfortable in enclosed spaces underground as well as within the forest and waterways of the park.
Cape Leisure is a drug free workplace. Must be able to pass a drug screen.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

8 hour shift
Holidays
Weekends as needed

Supplemental Pay:

Bonus opportunities

Ability to Commute:

Marianna, FL 32446 (Required)

Ability to Relocate:

Marianna, FL 32446: Relocate with an employer provided relocation package (Required)

Work Location: In person

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General Manager