Job Summary
We are seeking a dynamic and experienced General Manager to oversee the daily activities related to Cape Leisure’s cavern operations, interpretive tours, food, retail, bicycle & watercraft operations at Florida Caverns State Park. Cape Leisure will soon be responsible for providing visitor services at the park under a new contract with the Florida Department of Environmental Protection. Responsibilities also include interface with Florida Caverns State Park management and staff; directing Cape Leisure staff; managing cash operations; ensuring food quality and overall safety, overseeing retail merchandising, stocking and inventory control; achieving high standards for guest service and interpretation; and meeting Cape Leisure’s obligations set forward in the concession agreement.
Primary Responsibilities:
- Provide leadership for all Florida Cavern tour operations, including development and implementation of interpretive tours, cavern safety and ticketing operations.
- Manage operations of the Caverns Gift Shop, including retail buying, receiving, merchandising, inventory control, and pricing strategies.
- Manage concession watercraft and bicycle rental operations. Ensure safety and cleanliness of rental equipment. Develop and implement guided paddling and bicycle excursions and other interpretive programs.
- Oversee all food service operations at the Caverns Café food trailer/patio. This includes menu development, ingredient selection and purchasing, inventory control, pricing and quality control.
- Manage a full and part time peak staff of 32, including hiring, firing, scheduling, training, and day-to-day direction.
- Ensure high standards of guest service in all aspects of the park operation.
- Provide primary day-to-day communications and interface with Florida Caverns State Park management and staff, as well as the board and volunteers of the park citizen support organization.
- Adhere to and enforce all Cape Leisure policies and procedures, including but not limited to those related to employee and guest safety, guest service, environmental and financial controls.
- Provide leadership and oversight for cash handling operations, including daily log-out/log-in of cashier banks, managing and depositing daily receipts and daily financial reporting to Cape Leisure’s corporate office.
- Lead Cape Leisure safety, accessibility and environmental programs.
- Ensure that company assets, including equipment, money and inventories, are properly protected.
- Interface with Cape Leisure’s key vendors at the park.
- Provide strategic leadership for the operation, staying abreast of food, retail, interpretive, event and recreational rental trends, striving for innovation and continual improvement.
- Maintain a good knowledge of the park and current events in order to expedite guest inquiries.
Skills and Knowledge Required:
- Minimum of seven years in the hospitality industry, with at least five years in a supervisory capacity. Previous hospitality or outdoor recreation management experience preferred. Minimum two-year college degree.
- Possession or ability to obtain ServSafe Food Manager Certification and Alcohol Safety Certification required.
- Basic accounting skills.
- Familiarity with electronic point of sales systems.
- Excellent communications and interpersonal skills.
- Proficiency with general office computer software such as Excel, Word and PowerPoint.
Physical Requirements
- Must be able to move, stand, stoop and bend for an entire 8-hour shift. Tasks require consistent use of both arms and legs.
- Must be able to navigate uneven stairways and inclined ramps.
- Must be able to lift a minimum of 30 pounds and carry for short distances.
- Must be willing to tolerate working outdoors and in warm interior environments.
- Must be able to visually inspect the condition of facilities and equipment.
- Must be comfortable in enclosed spaces underground as well as within the forest and waterways of the park.
- Cape Leisure is a drug free workplace. Must be able to pass a drug screen.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental Pay:
Ability to Commute:
- Marianna, FL 32446 (Required)
Ability to Relocate:
- Marianna, FL 32446: Relocate with an employer provided relocation package (Required)
Work Location: In person