Field Installation Manager - Warrington, PA
How you’ll make a meaningful impact as a Field Installation Manager:
Our success relies on the positive, can-do attitude of each member of the Avalon team. The Field Installation Manager’s role coordinates and expedites installation of flooring materials and window treatments, ensuring quality and precision throughout the installation process, in order to help meet all sales performance goals, profit margins, and customer service that are acceptable to the company by performing the following duties.
Joining Avalon Flooring brings the following perks and benefits to support you in your personal and professional journey:
- Competitive Compensation Package
- 401(k) to help you invest in your future
- Employee Stock Ownership Program (ESOP), funded 100% by Avalon Flooring
- Medical, Dental and Vision insurance - multiple plan options available to support your needs
- Flexible Spending Accounts (FSA) to help you pay for medical, dependent and transit expenses tax free*
- Company-paid life and disability plus supplemental life
- Quantum Employee Assistance and Behavioral Health program to support you and your family
- 5 sick days, 10 vacation days and 6 paid holidays to support you in having an active life outside of work
- Room for career development and advancement
- Extensive training to ensure you’re well equipped to succeed
- Consistent hours to support work/life balance
- Business casual dress code so you can be comfortable while you work
- Employee store discounts and more perks
Here is what you can expect in your role – also known as responsibilities:
- Prepare and oversee preparation of paperwork for sub-contractors; i.e. job packet including customer cover sheet. Checks for and allocates material for installations
- Meet with sub-contractors daily to review jobs ensuring they have the proper paperwork and material to complete their installations
- Ensure collection of all C.O.D. balances
- Invoice jobs
- Check sub-contractors bills to insure proper amount to be paid, then scan installers’ bills to corporate office to be paid
- Visit worksites as needed to inspect and monitor installation
- Manage all customer service tickets; review, respond and schedule including proper follow up
- Assist in solving any problems related to the installation of material in a timely manner
- Work with warehouse associates to ensure jobs are staged, review stock sundries and reorder with purchasing
- Recruit sub-contractors
- Communicate scheduling details to sub-contractors
- Interact daily with Store Management, Sales Estimators, Sales Representatives and warehouse staff members to ensure proper and efficient installation for customers
- Post payments received by the sub-contractors
- Attend technical product training as needed
- Coordinate estimator job site visits with sub-contractors for complex, larger and commercial jobs
- Participate in estimates with estimators as needed for technical guidance
- Participate in installation conference calls, schedule store visits and participation in weekly sales meetings when required
What You Bring to the Table:
- Ability to work 5/6 day workweek plus whatever it takes to accomplish tasks. Typical hours are Monday-Friday from 7:00am-3:30pm with rotating Saturday coverage.
- Comprehensive understanding of the Installation Process
- Comprehensive understanding and ability to effectively use technology while working with customers, with demonstrated ability to use required software
- Ability to demonstrate math skills needed for installation and building process
- Bilingual, a plus
- 5+ years of construction experience, including installing flooring materials with demonstrated technical flooring installation knowledge
- Able to consistently demonstrate Avalon’s values and 51% characteristics
- Strong interpersonal and communication skills with colleagues and customers
- Able to identify and solve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions
- Exhibit patience and grace in managing difficult or emotional customer situations and respond promptly to customer needs
- Exceptional attention to detail to ensure installation process is completed efficiently
- Business acumen and good judgement around profitability and the customer experience
- Understanding of market conditions and competition, and Avalon’s unique competitive advantage
- Skills to coordinate and complete responsibilities on time with effective communication
- Ability to embrace change within the company and any specific role
While performing the duties of this Job, the employee is regularly required to talk or communicate. The employee is frequently required to stand; move; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Why you’ll love working with us:
We are committed to cultivating an environment where our team members love where they work and respect their colleagues as well as one that creates and maintains an inclusive work environment for all employees. We support diversity, equity, inclusion and belonging. We focus on our people first and demonstrate behaviors that represent our employee focused workplace that provides opportunities for growth and advancement within the company. Visit our Indeed career page or navigate to www.avalonflooring.com to obtain more information on our team!
All offers of employment are contingent upon clean background check
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have experience installing flooring?
- What types of flooring have you installed?
Experience:
- Construction: 5 years (Required)
- Flooring installation: 5 years (Preferred)
Work Location: In person
