Essential Duties and Responsibilities.
Receive and process customer purchase orders
Review contract agreements to ensure all ordering details are accurate and submit for invoicing
Examine parameters of orders for completeness and potential discrepancies.
Enter the orders into the ordering software within a specified time
Review orders for accuracy
Create new ship to and bill to addresses within the platform as needed
Management of incoming orders into the work queue
Process and submit no-charge items for Customer Satisfaction
Proactively follow-up and respond to customers about incomplete orders, backordered items, and scheduled ship dates
Address requests from internal Nuclein departments pertaining to sales orders
Collaborate with Supply Chain and Logistics to communicate product availability and shipment details to customer
Investigate non-standard orders to expedite the order entry process. This may include working closely with the customer/distributor, Accounting, Sales, and other internal departments as needed
Other related duties as assigned
