About Us:
Woodie Woods Plumbing is a premier plumbing service provider known for our commitment to delivering top-notch plumbing solutions with integrity and excellence. With years of experience in the industry, we have built a reputation for reliability, professionalism, and exceptional customer service. Our dedicated team of skilled plumbers and support staff work tirelessly to ensure the highest level of satisfaction for our clients. We are currently seeking a detail-oriented and motivated Plumbing Dispatcher to join our growing team.
Position Overview:
As a Plumbing Dispatcher, you will be the pivotal point of contact between our customers and plumbing technicians. You will handle incoming service requests, schedule appointments, and ensure that our technicians are dispatched efficiently. Your organizational skills and customer service expertise will be crucial in maintaining a smooth workflow, optimizing technician routes, and ensuring timely service delivery.
Key Responsibilities:
- Customer Interaction:
- Respond to incoming calls, emails, and messages from customers requesting plumbing services.
- Provide accurate information about services, pricing, and appointment availability.
- Address customer inquiries and concerns with professionalism and empathy.
- Utilize active listening skills to understand customer needs and provide appropriate solutions.
- Scheduling and Dispatching:
- Efficiently schedule appointments for plumbing technicians based on customer needs, job complexity, and technician availability.
- Optimize dispatch routes to minimize travel time and maximize productivity.
- Monitor the daily schedule and adjust as necessary to accommodate emergency calls or rescheduling requests.
- Keep track of service completion times and ensure technicians are adhering to their schedules.
- Communication:
- Maintain clear and consistent communication with technicians regarding job assignments, customer preferences, and any special instructions.
- Relay important updates or changes to both customers and technicians in a timely manner.
- Act as a liaison between customers and the management team, providing feedback and recommendations for service improvements.
- Administrative Support:
- Update and maintain accurate records in the dispatch system, including service requests, job statuses, and technician notes.
- Generate daily, weekly, and monthly reports to track service metrics, technician performance, and customer satisfaction.
- Assist with billing inquiries and ensure that invoices are processed accurately.
- Collaboration:
- Work closely with management and plumbing technicians to enhance service delivery and operational efficiency.
- Participate in team meetings to discuss challenges and brainstorm solutions.
- Assist in training new dispatchers and support team members as needed.
Qualifications:
- High school diploma or equivalent; additional coursework or training in dispatching, customer service, or business administration is a plus.
- Proven experience in a dispatch or customer service role, preferably within the plumbing, HVAC, or construction industry.
- Strong understanding of plumbing services and terminology is a plus but not required; we will provide training.
- Excellent communication and interpersonal skills, with a focus on customer service excellence.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in computer software and dispatching systems; experience with scheduling software (e.g., ServiceTitan, Jobber) is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities while maintaining a positive attitude.
Why Join Us?
- Competitive Salary: We offer a competitive salary based on experience and performance, along with a comprehensive benefits package that includes health insurance, paid time off, and retirement plans.
- Professional Development: Opportunities for training and advancement within the company, including workshops and certifications.
- Supportive Environment: Join a collaborative team where your contributions are valued, and your professional growth is encouraged.
- Impactful Work: Play a vital role in helping our customers resolve their plumbing issues and improve their quality of life.
If you are a proactive, organized individual with a passion for customer service and a knack for problem-solving, we invite you to apply!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 3 years (Required)
Ability to Commute:
- Euless, TX 76040 (Required)
Ability to Relocate:
- Euless, TX 76040: Relocate before starting work (Required)
Work Location: In person
