We are a customer-focused company based in Austin, dedicated to delivering exceptional service and creating memorable experiences for our clients. Our team is passionate, supportive, and committed to making every interaction with our customers positive and impactful.
If you’re a people-person who thrives on helping others and enjoys working in a dynamic, day-to-day customer-facing role, we’d love for you to join us as a Customer Service Representative.
Key Responsibilities
As a Customer Service Representative, you will:
- Customer Interaction: Engage with customers through phone, email, and in-person interactions, ensuring their questions and concerns are addressed professionally and efficiently.
- Problem Solving: Assist customers in resolving issues, finding solutions, and navigating products or services to meet their needs.
- Order Processing: Handle customer orders, track shipments, and follow up on any queries related to their purchases.
- Knowledge Sharing: Stay up-to-date with product or service offerings to provide accurate and relevant information.
- Feedback Collection: Record and relay customer feedback to relevant teams, helping us continuously improve our services.
- Team Collaboration: Work closely with team members to ensure a seamless customer experience from start to finish.
About You
To excel in this role, you’ll need:
- Personality: A warm, friendly demeanor with a genuine passion for working with people.
- Skills: Strong communication and active listening skills with the ability to empathize and connect with customers.
- Problem-Solving Ability: A proactive and resourceful mindset for resolving customer concerns.
- Experience: Previous experience in customer service, retail, or hospitality is preferred but not essential.
- Tech-Savvy: Comfort with customer relationship management (CRM) software and other technology tools.
- Flexibility: Willingness to adapt to a fast-paced, ever-changing environment.
What We Offer
- Competitive salary with performance-based bonuses.
- Paid training and opportunities for career advancement.
- Health, dental, and vision insurance.
- Generous PTO and holiday leave.
- A fun and inclusive work culture with team events and recognition programs.
- Opportunity to make a real difference in customers' lives daily.
How to Apply
Ready to bring your customer service passion to our Austin team?
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Shift:
Work Location: In person
