Customer Service Representative

Job Description:

We are looking for a Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments.

Responsibilities and Duties

Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner
Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service
Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Creating customer service tickets for required service and parts
Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems
Proper documentation of customer activities, progress, and service issues
Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth

Qualifications and Skills:

Punctual and reliable; be at work on time every day and the ability to work in a team environment
Strong phone contact handling skills and active listening
Problem solving skills required, willingness to learn
Microsoft Programs experience – Outlook, MS Teams, and MS Excel
Construction and Window knowledge preferred
Bilingual Spanish/English a plus
Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti
Consistency complete day to day tasks of a customer service representative per standard work routine

Education/Experience: High school diploma/GED or 1-2 years of related work experience

Pay: $18-$21 depending on work history

Paid Weekly and Paid holidays

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift
No nights

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Preferred)

Ability to Relocate:

Austin, TX 78754: Relocate before starting work (Required)

Work Location: In person

Avanti Windows & Doors, LLC

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Customer Service Representative