JOB OVERVIEW:
Manage the engineering/maintenance operations of the hotel to ensure the safety and comfort of hotel guests and employees
and to ensure compliance with all Brand and federal, state, and/or local regulatory and inspection requirements. May have
responsibility for the Loss Prevention function.
DUTIES AND RESPONSIBILITIES:
Manage the daily activities of the department. Plan and organize work, communicate goals, and schedule employees
to ensure proper coverage. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with
Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and has the tools to and equipment needed to effectively carry out their respective
job duties.
Educate/train employees on current safety issues to ensure compliance with all federal, state and local laws and safety
regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees
or hotel assets.
Maintain and repair the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration
equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if
applicable, etc.
Ensure the execution and achievement of the hotels preventive maintenance program goals (e.g. Holi-Kare,
CrowneKare, SuiteKare, etc.).
Ensure that tools and equipment are prepared and operational for the following days work.
Monitor budget and control expenses within all areas of the department. Participate in the preparation of the annual
departmental operating budget and financial plans which support the overall objectives of the hotel.
Establish and maintain procedures to (1) ensure the security of inventory and assets such as tools, supplies,
equipment, furniture, televisions, etc., (2) replenish supplies and inventory in a timely and efficient manner, and (3) to
minimize waste.
Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level
of guest satisfaction.
Work with corporate product managers, engineers, and/or outside architects regarding renovations and other such
projects; contact contractors for bids and meet with appropriate construction supervisors to ensure timely completion of
projects within budget and establish future maintenance commitments.
May be responsible for determining the security requirements necessary to ensure that hotel property, employees, and
guest are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security
firm contracted for such purposes.
Promote teamwork and quality service through daily communication and coordination with other departments.
Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to
requests.
Interact with Guests to ensure their total satisfaction
