Customer Service Representative/Dispatcher (HVAC/Plumbing)

Confidential • Full-time • Phoenix, AZ, US • $18 - $22 / hour • 4m ago

Established HVAC and plumbing company looking for a customer-oriented service representative/Dispatcher. The best CSRs are genuinely excited to help customers while wearing many hats. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

This position will also require outbound calling to schedule appointments as well as putting scheduled calls into a dispatch CRM. Knowledge of the valley is a huge plus!

Experience with Service Titan puts you in the front of the line!

Responsibilities

Manage large amounts of incoming calls
Outbound calling to our existing customers to book services
Generate new appointments from outbound calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work inside of a CRM to assist customers and schedule their service calls
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative in the home services industry
Experience working with field technicians and some experience in HVAC and/or plumbing
Knowledge of dispatching and familiarity with the valley
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus opportunities
Commission pay

Work Location: In person

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