Job Title: HVAC Maintenance Technician
Department: HVAC Service
Reports to: HVAC Operations Manager
Date: 7/5/2019
FSLA Status: Non-Exempt
Summary: This position is responsible for delivering the most efficient, highest quality customer experiences in residential HVAC repair. As an HVAC maintenance technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics. You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.
Perform and produce based on company core values.
Uncompromised Customer Service Unwavering Accountability
Contagious Positive Culture Collaborative
Utilize the Core Focus of Company Earning the right to be recommended!
Core Roles & Responsibilities:
- Follow Nexstar Process
- HVAC Personal Metrics
- Follow all Local Codes
- Personal Reviews
- LTO/STO Conversion
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Complete HVAC in-home, service calls on equipment less than 10 years old.
- Know how to establish customer rapport to sell the right products and services.
- Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
- Educate and assist customers in choosing the best finance options and maintenance plans.
- Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work along side customer service and dispatch to ensure overall success of the business.
- Maintain a clean, organized job site and well inventoried truck.
- Participate actively in all training exercises, morning meetings, trade shows and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs and installations.
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
Competencies for Success:
To perform the job successfully, an individual should demonstrate the following competencies:
- Organization Skills – Scheduling activities and resources (human and non-human) in order to achieve objectives.
- Communication – The ability, through verbal and written methods to provide concise, timely, and accurate information, internally (Employees) and externally. (Vendors, Manufacturer’s, Customers).
- Individual Efficiency – Effectively manages time and resources to ensure that individual work is completed efficiently.
- Decision Making – Applying sound business judgment in all decision, seeking input from others and takes thoughtful approach when considering options.
- Product Expertise – Knowledgeable on products, services and/or equipment. Makes recommendations based on customer needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of local HVAC codes and ability to make on-the-job applications.
- Proven track record in heating and cooling systems.
- Continued education and training to obtain NATE certification.
- Clean, safe driving record.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Passionate about Aquarius Home Services and loves the brand.
- High integrity with advanced social skills and ability to make solid connections.
- Strong desires to be a better technician tomorrow than you are today.
- Outgoing personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, self-starter who’s flexible and has a great attitude on life.
EDUCATION and/or EXPERIENCE:
- A high school diploma or equivalent is required.
- A minimum of four years’ experience including hands on training and/or HVACR work is required.
- Proper certification and licensure is required.
LANGUAGE SKILLS:
- Must be able to read and write English well enough to read and prepare invoices, time sheets, and proposals.
- Must be able to communicate clearly in English with customers, vendors, managers, co-workers, and the public.
- Must be able to speak clearly on the phone, sometimes for long periods of time.
SKILLS and REASONING ABILITY:
- Must be able to successfully complete mathematical aptitude evaluations.
- Must be capable of applying sound business judgment to all decisions.
- Must be a self-starter dedicated to continuous quality improvement and improvement.
CERTIFICATES, LICENSES, REGISTRATIONS:
Gas Fitter License, Warm Air Heat License
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with some weekend work, as well as early and/or late weekday meetings with staff personnel as needed.
This position may deal with aggressive personalities in a highly competitive industry and will be stressful. The noise level in the work environment is usually moderate.
Statement of the Position Holder:
I accept the accountabilities of this position and agree to produce the result, perform the work, and meet the standards set forth in this position contract.
___________________________ __________________________ __________
Employee Name Employee Signature Date
