If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Job Summary:
Ainsworth is currently looking for a Service Manager, HVAC to join our Detroit team. HVAC Service Manager’s primary responsibility is to maintain and improve the financial and operational performance of Service projects and contracts. In addition, this role will implement and enforce business and operational procedures to provide quality, cost-effective responsive customer service.
Key Responsibilities:
- Empowering Service staff into a cohesive and effective team trained and motivated to grow the service business.
- Developing excellent working relationships with customers and ensuring effective customer communication from initial contact through up and until service or repair.
- Support sales initiatives and participate in reviewing and approving sales proposals.
- Maintain contract service base by developing excellent working relationships with customers and ensuring effective customer communication from initial contact through to work performance, follow up and payment.
- Planning, developing, implementing, and managing Service budgets and implementing and developing strategies to meet and exceed YTD performance goals and objectives as outlined.
- Hiring quality individuals who possess the necessary skills, knowledge, and experience required to complete their tasks successfully.
- Scheduling and managing the technical and financial aspects of individual Service projects by communicating with Service personnel and customers.
- Continuously monitoring the status of Service work to ensure scope and cost budgets of individual service contracts and projects are met.
- Ensuring that any customer satisfaction issues are identified and resolved immediately.
- Providing financial and operational reports, forecasts and other documentation when required.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications:
- 5-7 years’ experience in the HVAC industry.
- Trade certification an asset.
- Business management diploma/degree an asset.
- Effective customer service as well as verbal and written communication skills.
- Proficiency in MS Office applications; Excel is essential.
- Demonstrated coordination, organizational, interpersonal, and time management skills.
- Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.
- Demonstrated ability to mentor and motivate field technical employees.
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
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