Description:
Maintenance Supervisor
Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!
At COH, we strive for: Caring for Families. Improving Lives. Leading Change
Our Approach and Values:
We care for families by providing direct services with a focus on prevention, healing, and wellness.
We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.
We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.
Position Summary:
The Maintenance Supervisor ensures that all COH facilities are maintained in optimal condition and in compliance with internal, local and federal regulations while operating within budget constraints and according to the needs of programs. The Maintenance Supervisor will also provide timely responses to maintenance requests so that clients and staff are able to live and/or work in a safe, healthy, and productive environment.
The pay rate for this position ranges between $27.88 – $30.28 hourly and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's offer range.
Highlighted Duties and Responsibilities:
Job Responsibilities:
- Oversees the maintenance of the company wide facilities ticketing system by verifying that maintenance requests are complete, performed in a timely manner and done within the standards, policies, and procedures of the department/agency.
- Manages and monitors the inventory of maintenance and janitorial supplies for all programs.
- Coordinates purchase requests of janitorial and maintenance supplies, furniture, equipment, and other fixtures in response to programmatic needs and within defined budget.
- Performs general mechanical, electrical and plumbing other repairs which can be performed by facilities division.; work in cooperation with supervisor to assign the work to contractors as may be required to complete specific repairs and/or corrections.
- Researches and responds to maintenance requests or refers complaints and requests to direct supervisor to assist with resolution.
- Corresponds via email and or phone with outside contractors, for example, plumbers and electricians and HVAC technicians in order to manage repairs and projects.
- Completes monthly essential equipment checks to verify that necessary preventative maintenance is performed based on manufacturer specifications and in alignment with corporate compliance standards.
- Regularly monitors and inspects facilities and performance of work by COH staff or other vendors for safety concerns or OSHA violations and corrects and reports issues to Facilities Manager.
- Provides quarterly report of preventive maintenance work performed in the previous quarter and provides a 3-month schedule of upcoming work to Facilities Manager.
- Rotates (with Maintenance Technicians) being on-call off business hours to accept emergency calls and to coordinate remediation/repairs as necessary.
Supervisory and Leadership Responsibilities:
- Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
- Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate
- Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.
- Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens.
- Delegates tasks appropriately to team members to ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met.
- Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable. Links team goals and metrics to the overall strategic plan.
- Handles sensitive information with care and discretion to ensure confidentiality.
Requirements:
Minimum Qualifications:
- High School Diploma/GED or equivalent required.
- Type 1 EPA HVAC Certification preferred.
- Minimum two years as a facilities management supervisor required
- Experience with managing a facilities work request ticketing system required.
- Strong knowledge of building trades, cleaning procedures and maintenance
- Punctuality and ability to work independently required;
- Strong decision-making and problem-solving skills; Great time management skills.
- Computer literate with capability in email, MS Office and related communication tool
- Must have and maintain a valid driver’s license and an automobile to travel between COH sites; proof of insurance required.
- Ability to be on-call to respond to emergency matters outside of regularly scheduled work hours including evenings, weekends and holidays.
- Works well under pressure and meets tight deadlines
- Excellent communication and interpersonal skills
- Solid understanding of health and safety regulations and practices
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
- In relation to remote work versus on-site expectations, this position is classified as the following:
On-site: A majority or all of the position is required to work on-site.
Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.
Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.
