General Manager

Christian Brothers Automotive • Full-time • Mansfield, TX, US • $65k - $95k / year • 1m ago

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

Manage office and shop personnel and daily operations
Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
Take necessary corrective and/or disciplinary action for employee non-compliance
Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
Direct the smooth, orderly and organized operation of the store
Maintain a personal positive attitude and positive communications at all times
Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
Ensure selection of quality parts
Ensure target margins are achieved
Open and close stores on a daily basis
Perform daily accounting closing and balancing procedures
Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Serve as the primary communications interface to the customers, before, during and after service
Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Other duties may be assigned