Digital Content Manager

Charles Schwab • Remote (Austin, TX, US) • $87.80k - $120k / year • 1m ago

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Digital Content Publishing Team ensures quality on-time delivery of online content to support Schwab's strategic priorities. We are responsible for maintaining brand identity and user experience while protecting site availability and function. We offer centralized web content publishing, providing a cost-effective, efficient service that is easy to use. We consult, advise, and build content within our Drupal platform based on best-practices for developing innovative solutions, and share accountability in providing our clients the best possible online experience.

As a Digital Content Manager, you will assist the team in building content within our Drupal platform delivering a high-quality web experience, providing value and delight to our clients as well as our business partners. This position ensures that content is consistent, understandable, accessible and that it maintains company standards. Work collaboratively with others in cross departmental projects and initiatives. Assess and resolve escalated, client-impacting, production issues at a moment's notice.

We are looking for someone who is interested in helping us provide outstanding service and products to our clients, and who is interested in really taking charge of our primary and most visible communication platform, Schwab.com. A strong Digital Content Manager will have experience with "front-end” concepts (how the site looks) and “back-end” systems” (how it works). The environment is fast-paced, high volume and with many moving parts. Attention to detail, prioritizing, and working within deadlines is critical. The ideal candidate will be an excellent communicator, bring an entrepreneurial spirit, and the desire to make a difference. A positive mindset is required. The glass is always half full. Our team appreciates diversity in background, personality and thinking. We strive to work together well and have fun while doing it. We believe our values have helped us build a successful business model and an outstanding work environment.

Specific job duties and tasks include, but are not limited to:

Build, edit and publish content for all Schwab web properties
Work with business partners to ensure content structure, content, easy accessibility meets our style guidelines to be published to a wide audience and keeps it meaningful to a specific target audience
Ensure accuracy and timeliness of content, self and peer quality assurance, validating appropriateness of content and of content presentation. Problem solve and communicate effectively when standards of web content are not in line with standards
Work in staging environment and a set workflow to get business approval before publishing and aligning with specific publish dates. Ensure consistent usage of key vernacular, correct formatting, and other communication standards
Assist with the design and construction of web pages on updates, new pages, and sites, including graphical design, navigational design, and page layout
Participate in interdepartmental workgroups and activities as appropriate
Perform other duties as assigned

What you have

Key factors for success in this role include:

Proven record of accomplishment on successfully leading complex projects
Strong innovation, creativity, and problem-solving skills
Excellent communication skills, both written and verbal
Attention to detail and strong client service skills are a must
Quality assurance of one’s own work as well as peers
Strong decision-making skills with the ability to prioritize work and negotiate compromises with business and technology partners as needed
Ability to communicate issues, root cause and resolutions to both technical and non-technical levels of the organization
Ability to work in a fast-paced, product-focused, team environment involving technical and non-technical individuals
Be able to collaborate effectively across teams, prioritize tasks and resolve challenges efficiently

Required Qualifications:

Bachelor’s degree or equivalent experience
4+ years' experience in a web publishing environment
Working knowledge of content management systems
Working knowledge of internet and web technology, including HTML, CSS, and JavaScript
Understanding of client-side code quality as it relates to semantic web, accessibility, and SEO
Familiarity with user-centered design, mobile/responsive design, and use of videos on the web

Preferred Qualifications:

Hands-on experience with Drupal
Experience within Agile development environment

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance