Are you a detail-oriented leader with a passion for driving excellence? Join DaBella Exterior’s dynamic team as the Marketing Quality Assurance Manager, where you’ll play a pivotal role in shaping and maintaining the highest standards of quality across our Marketing QA department. This is your opportunity to make a meaningful impact in a fast-paced environment by leading strategic initiatives and collaborating with top-tier professionals.
DaBella is one of home improvement’s top and fastest growing industry leaders. We’ve done this by putting high value on high standards, innovative thinking, and results-driven mindsets. In this role, you’ll be at the forefront of initiatives that redefine quality excellence. With a strong culture of collaboration and a commitment to continuous improvement, you’ll thrive alongside a team that shares your dedication to precision and success.
Schedule: Monday – Friday, Full-time (In person: Dallas, TX)
Compensation: $80,000-$85,000
Position Overview: The Marketing Quality Assurance Manager will oversee the Marketing QA team, ensuring compliance with quality communication standards and supporting continuous improvement efforts. This role includes leading the team in conducting audits, maintaining documentation, and evaluating performance while fostering a collaborative and productive work environment.
Key Responsibilities:
· Lead and inspire the Marketing QA team, including supervisors and team members, ensuring alignment with organizational goals.
· Develop and implement advanced quality assurance policies and best practices that raise the bar for industry standards.
· Track and evaluate performance metrics, translating data into actionable recommendations for senior leadership.
· Facilitate impactful training programs to develop the skillsets of your team and create a culture of ongoing professional development.
· Collaborate and work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams.
· Spearhead process improvement initiatives that enhance efficiency and outcomes.
· Strategically manage departmental budgets and allocate resources to support operational success.
Qualifications:
· Minimum 1 year of experience in a Call Center environment, with a focus on maintaining high standards of quality and performance.
· Minimum 3 years of exceptional demonstrated leadership experience managing a high-performing team.
· Analytical approach to interpret metrics, identify trends, and implement targeted improvements that deliver measurable results.
· Strong knowledge of document control, auditing, and data-driven strategies to maintain and elevate quality standards.
· Proven ability to track budgets, manage resources, and align financial activity with company goals.
· Highly effective communication skills to ensure alignment on vision with all levels of the team and organization.
Benefits:
Employees and their families are eligible to enroll in:
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs including:
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks:
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
- 80 hours of Paid Time Off annually with incremental increases
· 6 paid holidays during a calendar year effective day one of employment
More About DaBella
Since 2011, DaBella has grown to become one of the largest home improvement services companies in the United States, currently with 53 branches in 20 states. We continue our rapid expansion because we believe a larger footprint means that more will benefit from how we serve homeowners. Our core purpose is to care for families and their homes. We strive to provide the best customer experience and the best environment for our growing workforce.
DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most. DaBella puts to work only factory-trained installers, who use only quality-made products, and offer the industry’s best manufacturer warranties. We work with only the best American manufacturers like GAF, James Hardie, Glasswing & Fairfield Windows, and Sentrel Bath Systems just to name a few.
Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.
Learn more about the DaBella family at www.DaBella.us
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
Experience:
- Call center: 1 year (Required)
- Leadership: 3 years (Required)
Ability to Relocate:
- Austin, TX 78752: Relocate before starting work (Required)
Work Location: In person
