Outside Sales Manager

Reliant Plumbing and Drain Cleaning • Full-time • Austin, TX, US • $55k - $70k / year • 2m ago

Reliant Plumbing is looking to add an Outside Sales Representative to our dynamic team! Reliant Plumbing serves residential and commercial customers with superior plumbing services throughout central Texas.

Job Type: Full-Time

Job Overview:

the Outside Sales Representative & Collections Agent is primarily responsible for generating new business and expanding Reliant Plumbing’s client base through proactive sales efforts. This role involves building relationships with prospective and existing clients, negotiating contracts, and driving revenue growth. In addition to sales, the representative is responsible for ensuring outstanding accounts are addressed by completing collections tasks as required, ensuring minimal accounts receivable for the company.

Key Responsibilities:

In this role, the Outside Sales Representative & Collections Agent will:

Sales Responsibilities (Primary Focus):
Identify new sales opportunities and generate leads for Reliant Plumbing’s services.
Visit potential and existing clients to present services, assess needs, and negotiate contracts.
Build and maintain strong, long-term relationships with customers to drive repeat business.
Meet or exceed sales targets by consistently developing new business.
Collaborate with internal departments to ensure service delivery meets client expectations.
Regularly report on sales activity, pipeline development, and revenue forecasts to management.
Collections Responsibilities (Secondary Focus):
Contact customers via phone regarding delinquent or charge-off accounts.
Negotiate repayment plans or settlements in line with company policies and applicable laws, including compliance with the Fair Debt Collection Practices Act (FDCPA) and state regulations.
Maintain accurate and up-to-date records of customer interactions and account statuses.
Investigate and track customer information using online skip-tracing tools to locate customers with outstanding balances.
Complete collections tasks as needed to meet performance goals related to accounts receivable.

Position Requirements:

General Requirements:

Strong sales and negotiation skills with the ability to communicate clearly and professionally.
Highly motivated, independent worker capable of balancing sales efforts with collections duties.
Good judgment, flexibility, and the ability to manage multiple priorities.
Professional appearance and demeanor, especially when meeting clients in person.

Work Environment:

A combination of office work and fieldwork, requiring travel to meet clients.
Ability to handle long work hours, balancing sales targets and collections responsibilities.
Minimal physical risk, with no exposure to hazardous conditions.

Education:

High school diploma required.
Some college coursework preferred.

Experience:

Proven experience in outside sales, business development, or a similar role is required.
Prior experience in collections, billing, or customer service preferred.
Familiarity with insurance Explanation of Benefits (EOBs) and third-party payor procedures is a plus.
High level of computer proficiency is required.

Physical Demands:

The role involves a combination of desk-based work and travel for client visits, with some periods of extended sitting and driving.
Must be able to lift up to 10 pounds occasionally.
Requires excellent verbal and written communication skills.
Strong attention to detail and the ability to input data quickly and accurately are essential.

Benefits:

Health insurance - Paid 100% by the employer (1st day of the month after 60 days)
Dental insurance - Paid 100% by the employer (1st day of the month after 60 days)
Vision insurance - Paid 100% by the employer (1st day of the month after 60 days)
Life Insurance – Paid 100% by the employer (1st day of the month after 60 days)
401k plan with 4% matching (after 1 year)
Personal/Sick Time (after 90 days)
Vacation (after 1 year)
6 Paid Holidays
YEAR END BONUS
Cell phone & laptop provided by employer
Continuing education paid with approval.