We are looking for a Service/Sales Manager to oversee the HVAC Service Department. In this position, you would provide planning and management in the safe and efficient servicing of HVAC equipment to our residential customers.
Responsibilities:
- Manages and develops the service staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production.
- Evaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits.
- Resolves customer issues and complaints to ensure customer satisfaction.
- Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
- Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
- Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
- Set goals and develop specific plans to achieve objectives for growth.
- Evaluate and increase the skill level of their team. The ability to select, direct and mentor top talent is expected.
- Ensuring that company standard operating procedures are being implemented and trained.
Qualifications:
- 5 years’ experience managing a home service team is preferred but not required
- 2-3 years' experience managing an in-home sales team a plus
- Goal-driven and desire to succeed in a metric-driven environment.
- Must have drive and ability to excel in a fast-paced, competitive service environment.
- Strong presentation and customer service skills.
- Must have strong ethics and work as an effective, collaborative team member
- Strong relationship management skills with employees and customers.
- Strong technical skills.
- Ability to meet KPIs and deadlines.
- Computer literacy and familiarity with the internet.
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- HVAC: 2 years (Preferred)
- Management: 3 years (Preferred)
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: In person
