We are seeking a highly experienced and dynamic General Manager to oversee the operations of our resort and restaurant. The ideal candidate will possess exceptional leadership skills, a deep understanding of the hospitality industry, and a passion for delivering an outstanding guest experience. This role involves managing all aspects of the resort and restaurant to ensure efficient operations, high levels of customer satisfaction, and profitability. This position will be located at the Staniel Cay Yacht Club in the Exuma Cays Bahamas.
- Job title: General Manager II
- Work Location: Bahamas
- Division/Department: Operations
- Reports to: Owners/President
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Essential Duties and Responsibilities:
Operational Management:
- Oversee daily operations of the resort and restaurant, ensuring smooth and efficient workflows.
- Collaborate with department heads, including the Front of House Supervisor, chefs, and other managers, to maintain service standards and operational excellence.
- Monitor and manage inventory, including bar and kitchen supplies.
- Ensure compliance with health, safety, and cleanliness standards.
Guest Experience:
- Maintain a high standard of customer service, addressing guest complaints and resolving issues promptly.
- Foster a welcoming and enjoyable atmosphere for guests, ensuring a memorable experience.
- Implement and uphold service standards to enhance guest satisfaction.
Staff Management:
- Recruit, train, and supervise staff, fostering a positive and productive work environment.
- Conduct regular performance evaluations and provide feedback and coaching to staff.
- Ensure staff adherence to company policies and procedures.
Financial Management:
- Develop and manage budgets, financial plans, and performance goals.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement strategies to maximize revenue and control costs.
Strategic Planning:
- Develop and execute operational strategies to achieve business goals.
- Identify opportunities for business growth and improvement.
- Stay updated on industry trends and best practices to maintain a competitive edge.
Marketing and Promotion:
- Collaborate with the marketing team to develop and implement marketing and promotional strategies.
- Oversee social media presence and online reputation management.
- Organize and promote special events and activities to attract and retain guests.
Education and/or Work Experience Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5-7 years of experience in full-service restaurant and resort management.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in email, Excel/Word, Google Docs, and hospitality management software.
- Strong financial acumen and experience with budget management.
- Ability to work flexible hours, including weekends and holidays.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
COMPENSATION:
- Negotiable and based on experience/skills.
Job Type: Full-time
Schedule:
Application Question(s):
- This job is located in the Bahamas. Will you be able to relocate to the Bahamas?
Work Location: In person
