Job Title: Comfort Specialist
Reports To: Sales Manager
FLSA Status: Exempt
Position Type and Expected Hours of Work: Full time; Available as needed on some weeknights and weekends
Position Summary:
The Comfort Specialist finds and connects Residential clients to LBA services and equipment.
Essential Functions:
- Work to secure new customers through leads, cold-calling, email etc. to meet sales targets for LBA services and equipment
- Strive to meet sales targets and produce reports that demonstrate whether sales goals have been achieved. Goals will be reviewed each month during 1 on 1 with management.
- Negotiate P3 contracts and assist in coordinating the necessary documentation with the office
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Communicate customer feedback to management and customer service when needed
- Send reports on sales activity, accounts status and possible issues each week to management
- Attend networking events and outings
Competencies:
- Excellent verbal and written communication skills; and strong conflict management skills
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
Position Requirements:
HVAC Sales Experience
- Able to operate in a dynamic, fast-paced environment and adapt to a changing environment
- High School Diploma or equivalent
- Valid driver’s license with a clean driving record and background
Physical Demands: The physical demands of the job, including bending, sitting, lifting and driving.
Direct Reports: None
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
LBA Air Conditioning, Heating, and Plumbing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By signing below, I acknowledge that I understand and agree to perform the duties described herein to the best of my ability, with or without accommodation, with honesty and integrity.
Employee Signature:___________________________________________ Date: ___________
Manager Signature:____________________________________________ Date: ___________
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