HVAC Service Manager
Sila Heating & Air Conditioning - Stoneham, MA
Sign-on bonus/Relocation Assistance up to $10,000!
Compensation includes a base ($90,000 - $150,000) plus bonus and commission opportunities depending on experience.
Are you a visionary leader with a passion for excellence? Do you believe that leadership is about more than just a title, but about inspiring and uplifting a team to achieve greatness?
At Sila Heating & Air Conditioning, we’re on the lookout for a dynamic leader who embodies our commitment to outstanding service and customer satisfaction. With over three decades of setting the standard in HVAC services across the North and South Shores of Boston, we’re not just hiring a manager; we’re seeking someone who will continue our legacy of excellence and innovation.
Are you ready to make a significant impact? We’re looking for a leader who can drive our mission forward, mentor our skilled technicians, and maintain our reputation for unmatched quality. If you’re passionate about creating comfort and warmth in every home and want to be part of a team dedicated to delivering the best home services, this is your opportunity.
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
- Affordable, high-quality health, dental & vision insurance
- 401(k) w/ company match
- Paid vacation, sick and personal days
- On-going growth opportunities throughout our Sila Services Family of Companies
- Parental Leave
- Short term disability, long term disability, and company paid life insurance
- Paid training/ongoing education
- Uniforms, tablet, and company vehicle.
- Tool and Boot Allowance
- Friends and Family Discounts on Services
The Role:
Serving as a leader, motivator, trainer, recruiter, and sales driver, the Service Manager inspires their team to provide customers with superior service. This position handles hiring and developing staff, inclusive of setting and maintaining goals/standards, production monitoring, and analysis, and obtaining and sharing product knowledge on services and HVAC systems.
Key Responsibilities:
- Lead, direct, motivate, train and hold accountable department to reach their highest level of potential, exceptional customer satisfaction and performance standards
- Recruit, interview and onboard new technicians by working with our talent acquisition team
- Provide ongoing technical and safety support 24/7 to staff to ensure maintained level of knowledge and skills to do quality work
- Ensure technicians have necessary tools, equipment, and manpower to maximize potential and provide the highest quality service to customers
- Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks
- Maintain involvement with call center, dispatch and various departments to ensure permits are closed, technicians matched to right jobs
- Consistently provide service and sales performance support to the techs via ride along, site visits, oversight of repairs, customer resolutions and follow-ups
- Monitor invoices, forms, photos, equipment and schedules
- Prepare/review payroll, spiffs and commissions
- Promote enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1’s.
- Help develop annual budgets, control expenses and meet or exceed plan for department
- Assist in reviewing, revising and updating price book tasks as necessary to ensure profit
- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
- Serve as field backup when customer demand is high
- Other tasks and responsibilities as required to maintain efficient department operations
Desired Skills and Experience
- 5+ years of HVAC management/supervisory experience
- Strong understanding of HVAC functions, ductwork modifications, and design
- Possess the ability to inspire both personal and professional growth in our team members.
- Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
- Excellent organization skills, accuracy, and dependability
- Proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint); Service Titan knowledge is a plus
- Exceptional follow-through capabilities
- Knowledge of OSHA safety rules and regulations
- Valid Driver’s License and clean driving record
#HP1
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Tools provided
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
- Year round work
Supplemental Pay:
- Bonus opportunities
- Overtime pay
- Performance bonus
- Signing bonus
Experience:
- HVAC Management/Supervisory: 1 year (Required)
- HVAC Service: 8 years (Preferred)
License/Certification:
- EPA Universal Certification (Required)
Ability to Relocate:
- Stoneham, MA: Relocate before starting work (Required)
Work Location: On the road
