The Gather Company, which owns & manages historic B&Bs across the country, is looking for a Senior Operational Leader, responsible for front-line success & guest experience.
Currently Executive Innkeepers or GMs act as House Leaders, and a Sr. General Manager (SGM) will oversee speciality Houses or multiple locations. We expect this SGM to be hands on & guest engaged, but primarily ensure the targets are hit such as P&L, Review Scoring, and OTA placement rankings.
This role is designed for the energetic executive leader who wants to leave-their-mark on a property & community. Depending on cities & areas of focus, on-site housing may be available as part of the position.
While our central office is in Pittsburgh PA, we are hiring for this role opportunistically at all Gather Company hubs: St Augustine FL, Savannah GA, Northern VA, Northern VT, Central PA, Western PA.
Background & Prerequisites for Qualification
While we believe in the importance of a diverse leadership team, welcoming any & all candidates of various experiences, the Gather Company SGM is expected to have…
- 8+ years of hospitality lodging leadership
- Success in managing both front and back of house teams
- Guest Relations acumen, handling issues quickly & well
- P&L or Budget ownership, keeping a business within financial plan
- Multi-directional communication skills: to guests, team members, and ownership
- Understanding to Revenue Generation, leaning towards optimizing Top Line
- 5+ years of direct kitchen experience, either cooking or managing
- Industry related certifications, such as ServSafe
- Non-industry certifications, such as Project Management Professional (PMP)
- Competency on basic Technologies, such as Guest Management Systems
- Proficiency in localized history and storytelling
- Understanding of The Gather Company vision for guests & team members
- Natural tendency towards complete ownership & pride in work
Within each of those pillars of the house, the GM is expected to oversee…
Guest Experience
Clean Sweep: Oversee QA process so that every room is up to standard, whatever it takes, and making the call to close a room as needed to ensure premium experience
Welcome Home: prepare for every guest, knowing their background, treating the guest like family – and ensuring the team does the same
Own the Issues: all guest complaints or issues come through the GM, even while other managers will handle first response. Ensure full resolution of complaints
House Maintenance
Constant Improvement: repair & maintenance should occur daily, so that the GM manages the vendors and lists associated to those repairs.
Help Wanted: raising your hand as a GM, asking for help from ownership, and following up for the good of the house are key pieces for House Maintenance
Team Leadership
Appropriate Coverage: the GM needs to have the right amount of staff on shift, but within budget expectations. This entails looking forward at demand & planning
Hire Great: the GM is the chief interviewer and hiring manager for all roles
Clear Communication: consistent direction for the team, through meetings, 1-1s, and feedback sessions are necessary to achieve standards, including “drama”
Community Relations
Local Leader: the town’s associations and organizations need a strong leader for the house, and the GM is that role. This includes attending meetings & local events
Winning Friends: we expect the GM to build relationships with town leaders, vendors, and the overall community to position us well for hiring & any other needs
Financial Stewardship
On Budget: the GM will receive clear guidance on monthly spend, and their forecast & execution within those budgets is essential for house success
Integrity Always: the GM must own any monetary interaction such as Tips, Petty Cash, or Check Writing to ensure that all happenings are to expectation
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Relocate:
- Saint Augustine, FL 32084: Relocate before starting work (Required)
Work Location: In person