Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.
WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
- Competitive pay from $60-75K
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
JOB SUMMARY
The Account Manager (AM) is responsible for ensuring alignment of sales, account management, and operations teams. Develop & support long-term successful relationships with assigned accounts. Ensures customer satisfaction by proactively monitoring both the day to day execution of customer requests, as well as achievement of any customer identified Key Performance Indicators (KPI’s) and Service Level requirements. (SLA’s). Resolves escalations as they occur, and works with Operations to address gaps in our service deliverables and other issues as they arise. Reviews proposals developed by the Operations team to ensure they meet agreed upon rates, scope, and other customer requirements and are submitted in a timely manner. May participate in business reviews with assigned accounts as required. The AM will perform all duties in accordance with the company’s policies and procedures as well as all US state and federal laws and regulations, wherein the company operates.
Responsibilities:
- Acts as a bridge between Customer & Operations teams on assigned accounts to ensure alignment between operational/structural processes & customer needs
- Manages day to day account activities (open work orders, quotes, customer communications, etc)
- Identifies & mitigates risks to account retention
- Identifies areas of expansion at assigned accounts and communicates to sales leadership as they arise
- Involved in the customer onboarding process
- Develops customer relationships and acts as a Customer Advocate
Qualifications:
- 3-5 years in B2B Customer Service; experience in high volume, fast-paced industry preferred.
- Minimum 2 years Account Management experience preferred.
- Knowledge of commercial refrigeration and HVAC equipment and industry, a plus.
- Strong written and verbal communication skills.
- Ability to influence without authority.
- Ability to work under pressure and resolve customer service issues with professionalism and urgency.
- Ability to work in team atmosphere.
- Proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.)
- Strong written and verbal communication skills.
- Ability to develop and maintain strong customer relationships.
- Operate with a high degree of autonomy and professionalism.
- Ability to interface across all levels of the Light Commercial organization and professionally with customers of different levels.
- Ability to work with and coordinate with multiple individuals across a team.
Join Us:
Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
