Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Vision insurance
Patriot Heating and Air Conditioning is an 11- year-old company located in Johnson County, Kansas, offering residential HVAC, plumbing, air quality services, and 24-hour emergency services. The company maintains over 1,100 active service plans throughout the Kansas City Metro area. The company enjoys a 96% customer retention rate, 5-Star Google Reviews, an "A" rating with the Better Business Bureau, and an “A+” rating on Angie's List.
Patriot employs a team of well-rounded technicians capable of installation, service calls, and trained to sell products. This cross-utilization makes the technicians full-utility employees, reducing the need for additional sales staff and strengthening profit margins.
Patriot is a member of the PBSI family of commercial and residential services companies. PBSI prides itself on supporting companies like Patriot with a comprehensive set of turn-key programs allowing business operators to focus on what they do best.
We are seeking a General Manager to oversee all aspects of company operations with a special focus on leadership and maintaining Patriot’s existing culture of excellence.
Responsibilities
Leadership and Strategy:
- Company standard bearer - embody the vision, mission, and brand.
- In collaboration with PBSI, develop and drive quarterly and annual goals.
- Provide leadership and mentorship to field and office employees promoting growth and professional development.
Operational Management:
- Oversee day-to-day company operations, ensuring jobs are executed efficiently and within budgetary guidelines.
- Promote operational policies, procedures, and standards to enhance productivity and quality.
- Recruit, train, develop, supervise, and evaluate employees.
- Collaborate with PBSI to develop regionally focused marketing and lead generation campaigns.
Financial Management:
- Collaborate with PBSI to manage budgets and forecasts.
- Monitor financial performance, analyze key performance indicators (KPIs), and make strategic decisions based on financial data to improve profitability.
- Identify opportunities for revenue growth, diversification, and expansion while minimizing financial risks.
Business Development:
- Identify new business opportunities for growth (acquisition or home service industry segments).
- Develop and maintain strategic partnerships with regional distributors.
- Lead business development initiatives, including proposal preparation, contract negotiations, and client relationship management.
- Stay informed about industry trends, emerging technologies, and market conditions to capitalize on growth opportunities.
Qualifications
- Proven experience operating as a General Manager or similar executive role within the service industry (HVAC industry is a plus)
- Excellent verbal and written communication and negotiation skills
- Basic understanding of small business finance and performance metrics
- Excellent leadership, organizational, and management skills with attention to detail
- Excellent sales, customer service, and interpersonal skills
- Strong analytical ability
- Problem-solving aptitude
- Valid Driver's License is required
- Master Technician license
Personal Attributes
- Highest level of integrity and character.
- Team Builder, who enjoys leading and developing their people.
- Goal oriented – sets objectives and achieves them.
- A bias for results and action – likes to get things done.
Benefits
Competitive executive compensation package including:
- Performance bonus
- Benefits (medical, dental, and vision)
- 401k plan with matching
- Company provided vehicle
- Paid Time Off (PTO)
